"Pending system changes that require a reboot have been detected"
Windows 7 64bits. Try to uninstall SEP version and get the error message "Pending system changes that require a reboot have been detected" , tried these 2 ways below but no luck ... request a cleanwip tool, thanks much!
Primary Solution:
- In the registry, navigate to:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SessionManager\
2. Back up the registry key.
3. Delete the PendingFileRenameOperations registry value from the right pane.
4. Install the software without restarting the computer first (Restarting the computer may result in the registry key being placed back in the registry before installation.)
5. Restore the registry key from the backup location.
Note: If you do not find the PendingFileRenameOperations registry value in the location above, this error message can be generated if the PendingFileRenameOperations registry value exists in the following location(s):
HKEY_LOCAL_MACHINE\SYSTEM\CurrentSetXXX\Control\SessionManager\
Secondary Solution:
1. Look at the registry value to see what applications are pending.
2. In the registry, navigate to:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SessionManager\PendingFileRenameOperations
3. Locate all entries with a status of "Pending."
4. Rename the value of that entry, placing a "2" on the end of PendingFileRenameOperations.
5. Restart the computer.
Comments 6 Comments • Jump to latest comment
Hello,
What version of SEP are you trying to install on the Windows 7 machine??
Yes, CleanWipe would be able to Assist you.
https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool
Check these Articles:
Installation fails with the message "Pending system changes that require a reboot have been detected"
http://www.symantec.com/docs/TECH103109
Symantec Endpoint Protection (SEP) RU6 - Silent and Interactive installation type is rolling back
http://www.symantec.com/docs/TECH174227
Secondly, for CleanWipe Utility, I would recommend you to Create a Case with Symantec Technical Support.
How to create a new case in MySymantec
http://www.symantec.com/business/support/index?page=content&id=TECH58873
Phone numbers to contact Tech Support:-
Regional Support Telephone Numbers:
Additional contact numbers: http://www.symantec.com/business/support/contact_t...
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a
I am afraid for the cleanwipe tool you will need to contact the Symantec Support - have a look:
https://www-secure.symantec.com/connect/forums/how...
Delete the registry key and then try un-install without rebooting..
and make sure you have checked all the CurrentControlSetXXX
Vikram Kumar
Symantec Consultant
The most helpful part of entire Symantec connect is the Search button..do use it.
Hi
Please contact support on 0008004401457
Regards
Hello,
Deleting registry must work
and don't restart after deleting try to unistall SEP , it must works.
-----
Mahendra Tiwari
Hi,
To uninstall SEP client you can choose any of the following method.
1) Add/remove programs - Not working in your case
2) Manual uninstall process - It can be time consuming process.
Manual uninstallation documents for Symantec Endpoint Protection
http://www.symantec.com/business/support/index?pag...
3) Cleanwipe tool - But need to contact support to receive this tool
https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool
Best way is create a web case and support engineer will send you required credentials to download the tool.
How to create a new case in MySupport
http://www.symantec.com/docs/TECH58873
How to Create and Validate a SymAccount for using Symantec's MySupport
http://www.symantec.com/docs/HOWTO31127
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
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