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"Pending system changes that require a reboot have been detected"

Created: 12 Feb 2013 • Updated: 13 Feb 2013 | 6 comments

Windows 7 64bits. Try to uninstall SEP version and get the error message "Pending system changes that require a reboot have been detected" , tried these 2 ways below but no luck ... request a cleanwip tool, thanks much!

 

Primary Solution:

  1. In the registry, navigate to:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SessionManager\ 

2. Back up the registry key.

3. Delete the PendingFileRenameOperations registry value from the right pane.

4. Install the software without restarting the computer first (Restarting the computer may result in the registry key being placed back in the registry before installation.)

5. Restore the registry key from the backup location.

Note: If you do not find the PendingFileRenameOperations registry value in the location above, this error message can be generated if the PendingFileRenameOperations registry value exists in the following location(s):
HKEY_LOCAL_MACHINE\SYSTEM\CurrentSetXXX\Control\SessionManager\

Secondary Solution: 

1. Look at the registry value to see what applications are pending. 

2. In the registry, navigate to:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SessionManager\PendingFileRenameOperations

3. Locate all entries with a status of "Pending."

4. Rename the value of that entry, placing a "2" on the end of PendingFileRenameOperations. 

5. Restart the computer.

 

Comments 6 CommentsJump to latest comment

Mithun Sanghavi's picture

Hello,

What version of SEP are you trying to install on the Windows 7 machine??

Yes, CleanWipe would be able to Assist you. 

https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool

Check these Articles:

Installation fails with the message "Pending system changes that require a reboot have been detected"

http://www.symantec.com/docs/TECH103109

Symantec Endpoint Protection (SEP) RU6 - Silent and Interactive installation type is rolling back

http://www.symantec.com/docs/TECH174227

Secondly, for CleanWipe Utility, I would recommend you to Create a Case with Symantec Technical Support.

How to create a new case in MySymantec

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_t...

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

SebastianZ's picture

I am afraid for the cleanwipe tool you will need to contact the Symantec Support - have a look:

https://www-secure.symantec.com/connect/forums/how...

Vikram Kumar-SAV to SEP's picture

Delete the registry key and then try un-install without rebooting..

and make sure you have checked all the CurrentControlSetXXX

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search button..do use it.

SameerU's picture

Hi

Please contact support on 0008004401457

Regards

 

Sweetmahe's picture

Hello,

 

Deleting registry must work 
and don't restart after deleting try to unistall SEP , it must works.

 

-----

Mahendra Tiwari

Chetan Savade's picture

Hi,

To uninstall SEP client you can choose any of the following method.

1) Add/remove programs - Not working in your case

2) Manual uninstall process - It can be time consuming process.

Manual uninstallation documents for Symantec Endpoint Protection

http://www.symantec.com/business/support/index?pag...

3) Cleanwipe tool - But need to contact support to receive this tool

https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool

Best way is create a web case and support engineer will send you required credentials to download the tool.

How to create a new case in MySupport

http://www.symantec.com/docs/TECH58873

How to Create and Validate a SymAccount for using Symantec's MySupport

http://www.symantec.com/docs/HOWTO31127

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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