Endpoint Protection

I am using gn Symentic.cloud - EndPoint Protection. NIS.NIS-22.5.4.24  and  Symantec. Cloud – Cloud Agent 2.03.71.2618

Once when I  inserted my pen drive, Smentec detected virus.  Quarantine all the files & folder in the pen drive. Unfortunately my mistake I cleared entry in  the View  Quarantine

In Windows explore show the pen drive empty.  When I check the property of the pen drive, it shows folder & file size properly.

I tried to copy the files to HDD using Xcopy. It copies all the files and folder to HDD.  But still I am unable to see the file in HDD.

Can you please help to restore the files & Folders.

Thanks in Advance.

it is most likely that the files are hidden, please ensure your folder option is set like below screenshot.

It would appear that the files are marked as 'Hidden' - you may want to try unhiding them by going in Windows Explorer -> Tools -> Folder Options -> View and enable "Hide protected operating system files (Recommended)"

Once you ahve found them, change the attributes to not hiden. Once done, reset the "Hide protected operating system files (Recommended)" to protect them.

If you have no luck with restoring them, I'd recommend that your restore from backup, or use a recovery software like Recuva.

Good luck.