Symantec Management Platform (Notification Server)

Hi,

from time to time, the performance of the consoel is very poor.

Our Environment has one SMP (CMS, no Asset) and 5 SiteServers with 800 Managed Clients.
All servers are virtualized. The SMP has 4 CPU and 8GB RAM. 4 GB are used . The CPU Load is around 20 - 50%.
The SMP is 7.1 Sp1 on an win 2k8 R2 Server.
The DB is an Ms SQL 2008 with 8GB RAM and 4 CPU.I talked to the DB-Admin, but this isn't the bottle neck.

Is there a way to speed up the IIS?? Or some other Ideas to increase the performance of the console??

Thanks

Hi Nessaja,

Before consider the ideas to improve the performance mind what the SMP Implementation Guide says:

• Symantec does not recommend that you install SQL Server on a virtual
  computer.
• When Notification Server is installed on a virtual computer, the data loader
  show performance degradation (approximately 25%).

Some ideas to improve the SMP performance

• Improving IIS and Notification Server response times by disabling debug mode using disableweb.exe. Article URL http://www.symantec.com/docs/HOWTO6940. Download the DisableWebDebug_7.x.zip, extract, and execute disablewebdebug.exe /fix.
• Defrag regularly the drives of your SMP Server and SQL Server to have a better I/O.
• Creating a maintenance plan in SQL Server 2005 or 2008 to optimize database performance: Article URL http://www.symantec.com/docs/HOWTO8589
• On the SQL Server set Windows' memory usage to favor Programs over System Cache. SQL Server does its own data caching to improve performance, and the more memory reserved for its use, the more efficient its caching can be. Article URL http://www.symantec.com/docs/HOWTO10723 with a lot of SQL server performance recomendations.
• Agent configuration schedule to 03 or 04 hours.
• Delta resource membership update schedules to 30, 45 min or 1 hour.
• Policy resource membership update schedules to 30, 45 min or 1 hour.
• Task Service update schedule to every 15 minutes.

Have a Task Service role in one or two site servers.

Please let us know the results, ok? If you continue to have performance problems is recommended that you verify with performance counters.

Regards,

Hi,

yes thats right, the implementation guid says an sql on a virtuel machine isn't recommended.
But 90% of all server, even the sql server are virtuell. :)
Thanks for the tips.
I did all about the SQL performance, also the maintenace plan. But I will double check the Settings and give Feedback.
Relative to the site server, every site server is an taskserver.

regards

When I ran the SQL Query in this kb article:

http://www.symantec.com/docs/HOWTO9817

It showed SQL blocking and returned nothing when the console was OK. Our dedicated SQL server is a similar spec to yours and ran fine with no blocking.

In our case the blocking was caused by history entries in HP Client Manager, which won't apply in your case.

HI luke,

I've followed your notes step by step.
I'm not sure if the console is much faster. Maybe a little bit.
But even slower than the miost other altiris environments that I know.