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Performance Issues with OWA

Updated: 21 May 2010 | 4 comments
cjgrant's picture
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EV8 SP2 and Exchange 2007 running in a virtual environment.

We are experiencing slow response through OWA (45 seconds +) and intermittent failures when retrieving archived emails. We haven't rolled EV out to users yet because of these problems, so there are only 2 users on the system. Through Outlook EV works fine.

Do you any advice for troubleshooting this issue ?

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Mark Ludgate's picture
19
Nov
2009
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Hi,When a user logs into

Hi,

When a user logs into OWA and open their archived mail I would expect it to take 30 seconds to open - this is normal
However opening any additional archived email should be faster 7-15 seconds.

This is normal behaviour.

Regards
Mark

cjgrant's picture
19
Nov
2009
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The speed is the same for all

The speed is the same for all archived items accessed via OWA.

julianrv's picture
19
Nov
2009
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 Is the user affected an

 Is the user affected an administrator?

Users with access to a large number of vaults take usually longer than regular users through OWA for the first time.

cjgrant's picture
19
Nov
2009
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Yes the users is an

Yes the users is an administrator, to be honest I could live with the delays if they were consistent but I wouldn't expect the intermittent failures (perhaps timeouts ?) when we only have two users using it. Again, any advice on troubleshooting these issues would be appreciated ?