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Permission Browser shows null characters

Created: 09 Jul 2013 • Updated: 10 Jul 2013 | 5 comments
This issue has been solved. See solution.

Hello everyone,

I'm having a strange issue here wherein one of my end users is naming the outlook folders in japanese language and when I view those folder permissions on EV server using permissionbrowser.exe, I see ?????? there instead of the folder name. At client end, there is no challenges though. Is it something that should go away If I install Japanese Language Pack on EV server or is it something else I'm missing?

My EV version is 9.0.4 and clients are using outlook 2010 on Windows 7 on some machines, and XP Pro on others.

Any help will be appreciated !!

Operating Systems:

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Arjun Shelke's picture

I think it should be Japanese language pack, what do you see in Archive Explorer?

EV_Ajay's picture


Is there any item is archived in that folder in outlook.

Also Run the following SQL query and check How many NULL for ParentFolderRootIdentity. Whether it return the above folder name as result.

USE EnterpriseVaultDirectory
SELECT * from ArchiveFolderView
WHERE ArchiveVEID = 'UserArchiveID'

  AND ParentFolderRootIdentity IS NULL



EVUser0704's picture

Installing Japanese Language Pack on EV server resolved the issue. Thanks

Arjun Shelke's picture

Cheers, I am glad that issue is resolved.

EV_Ajay's picture

That's great news. After Installing Japanese Language Pack the issue is resolved. This will help full in future.