File Share Encryption

 I am using PGP WDE on a Windows 7 64 bit platform.

Issue 1:  Having fully encrypted disks in the past they are now marked as "Enryption Paused" one at 100% and one at  81.3%.  Pressing the "Resume" button does nothing.

Issue 2: I was trying to use WDE to encypt an IOMEGA 1TB Presitge drive - it does not show up in WDE

Issue 3: I then tried to create a virtual disk on the same IOMEGA 1TB Prestige drive - it would create it - but it would not work when created.

Question:

Has PGP gone a "bit strange" - if so - do I have to unenrypt the disk before I re-install PGP - if so - how as the encryption is paused.

Any assistance appreciated -

Also - how do you contact PGP support as I can not find a link to it on the website!

Andrew

Looking closer - under the PGP Disk (on the left hand side) and selecting Disk at the top shows everything greyed out.

If the disk has a sector size of 4k, as some newer larger disks now have, this is not supported and will not successfully WDE encrypt.  I don't know if this would possibly be a problem for Virtual Disks.

Unless you have a disk selected in the PGP Disk module on the left hand side, the Disk menu options will be greyed out.

I think you will want to start here for contacting tech support.

Tom

Thanks for the reply.

Is the sector size what windows says is "allocation unit size" under format?

If so I have a Toshiba disk which will WDE - and is 4096 bytes - exactly the same as the Iomega one.

Iomega one is on a USB3 connection whereas the Toshiba one is on a USB2 connection - if that makes any difference.

Andrew

No - that should be the cluster size.

Tom

So if I do a "slow" format will that help or not - or is there something else I need to do?

Andrew

Other than looking at the specifications sheet for the disk, I'm not sure how you can identify the sector size of the disk to see if this is the problem.  If it is the 4k size, I don't know if/how it can be changed.

I suggest using Command Line PGP (DOS prompt) to resume encryption.

C:\program files\PGP Corporation\PGP Desktop>

Identify the disk number:

pgpwde --enum

Resume encryption/decryption:

pgpwde --disk x --keyid (the keyid property of your user key) --passphrase xxxxx --resume

Often works when the GUI doesn't.