Video Screencast Help

pgp 10.0.2 gives licensing assistant failure

Created: 23 Jun 2011 • Updated: 23 Jun 2011 | 3 comments

This when I logon to laptop with a new user name, try to set up pgp for new user, key in license number info,

hit next, then it spins wheels and finally gives the error screen as attached - see attachment

can get on internet, so ethernet cord is ok, & on domain

Happens on 2 diff laptops


 NOT FIXED, still fails............

Comments 3 CommentsJump to latest comment

Tom Mc's picture

There were recently some DNS problems with reaching some PGP related servers such as the one with the Global Directory.  As far as I know, this is now corrected.  Hopefully, this was your problem, and another try will work for you.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

Search the Knowledge Base &

slmower1's picture

Was not the problem Tom Mc referred to, it still fails for us.

I opened a ticket on the phone, they are running on premise that our internet is down, but that is not so.

Our internet works, I can get to websites on the laptop in question.

Tech gave us a License Authorization to copy & paste in, using the button

"enter a License Authorization provided by PGP Customer Service

This fails also when I paste it in "there was a problem verifying the license authorization"

I double checked it - re-did it - still fails.

slmower1's picture

DONE, can close ticket, I can authenticate wirelessly, even though our Internet is ok, Ironport "learned" how to block it somehow, so I will work with out in-house people to get it opened up so we can authenticate licensing going through the normal in-house Internet.