Video Screencast Help

PGP 10.2 DESKTOP obtain the license authorization fail

Created: 10 Sep 2012 • Updated: 10 Sep 2012 | 3 comments
This issue has been solved. See solution.

I cannot do the activation for PGP Desktop 10.2 with the license number. It's refused by the Automatic Licensing Authorization Server. 

Where can I contact the customer service ? I tried to use the Norton Support online chat, and was told that I am visting the wrong website. Please give me a hlep!

Comments 3 CommentsJump to latest comment

Ashish-Sharma's picture

You may contect

Customer Support Assistance


Regional Support Telephone Numbers:

United States: 800-342-0652 (407-357-7600 from outside the United States)

Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

United Kingdom: +44 (0) 870 606 6000

Additional contact numbers:

Hope that helps!!

Thanks In Advance

Ashish Sharma

fanlou's picture

Hi, Ashish Sharma,

Thanks for the information, but all of them are phone support. is there any support by email or online chat?


fan lou

Ashish-Sharma's picture


Symantec Customer Business Operations case responses from Customer Support will be sent from

for technical support email to, however note that case should be open before sending an email. The case number should be in the Subject Line

Check this thread

Note :If your issue resolved don't be forgot mark a solution

Thanks In Advance

Ashish Sharma