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PGP bronze maintenance & equivalent from Symantec

  • 1.  PGP bronze maintenance & equivalent from Symantec

    Posted Jul 13, 2011 05:24 PM

    I have purchased the annual bronze maintenance for PGP-Desktop Prof before PGP was aquired by Symantec.

    In case the next future release of PGP-WDE (possible 10.2 or 11.x) that supports Lion would be after my valid bronze period:

    what would be the equivalent package to be purchased from Symantec that enables "free" upgrades/updates of future PGP releases?

    kind regards, Stork

     

    p.s. on the German Symantec websites (incl. Austria) I could not even find PGP under the products list (?), so how to purchase PGP/PGP support packages in Europe?



  • 2.  RE: PGP bronze maintenance & equivalent from Symantec
    Best Answer

    Posted Jul 14, 2011 11:51 AM

    What are the PGP to Symantec offerings mapping?

    PGP Offering

     

    Symantec Offering

    PGP Basic/Bronze

     

    Upgrade Assurance

    Bronze Support for Blackberry

     

    Basic Lite

    Silver Support for Blackberry

     

    Essential Lite

    Silver

     

    Essential Support

    Gold*

     

    No replacement offering

    Platinum

     

    Business Critical Support Remote Product Specialist

     

     * Essential Support encompasses what PGP Gold has today and Silver was a prerequisite for Gold so all Gold customers will map to Essential as part of the Silver mapping

    However, Upgrade Assurance

    No access to Technical Support via Phone, MySupport, or Email.

    Self service support only, i.e. Symantec Knowledge Base and Symantec Connect Forum.

    And Upgrade Assurance Offering will only be available for PGP unmanaged products, which will be sold on the Symantec SMB online store. SYMC PGP Desktop Professional come under Unmanaged.

    and try this for store : http://store.symantec.com/

    For any query please used this :  http://www.symantec.com/docs/DOC3571



  • 3.  RE: PGP bronze maintenance & equivalent from Symantec

    Posted Jul 14, 2011 01:28 PM

    kind regards, Stork