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PGP CL only licensed under one user

Created: 07 Mar 2011 | 1 comment

I have a licensed install of PGP Command Line 10.0 where the license is only reading properly under the user that did the initial install - all other users on the machine see it as un-licensed. I have looked through the documentation and searched but can't seem to find a clear way to resolve.

Machine is Windows Server 2008 R2 64bit

What is the best way to resolve this and move the license so it can be used under any user on the machine.


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dfinkelstein's picture

PGP Command Line is licensed per machine.  The license information is stored in the preferences file, but by default the preferences file (and keyring files) are stored in directory that is relative to the current user.

You can see this by running "pgp --version --verbose" as both the original user (who licensed PGP Command Line) and as another user.  Look at the "File information" section of the output.

The solution is to use a common (shared) "home directory".  This is a home directory for PGP Command Line, not a home directory for Windows.  Use the "--home-dir" option when invoking PGP Command Line, or set the "PGP_HOME_DIR" environment variable to specify another home directory location.  Some customers use a "neutral" location (e.g. C:\data\pgp) for the home directory used by all users, while others will have users point to the "home directory" of the user who initially licensed PGP Command Line.  You will also need to make sure that permissions are set so that all users can read and write the preferences and keyrings.

Note that if you move the preference file and keyring files to another location, you will need to edit the preference file to change the keyring paths to the new location.


David Finkelstein

Symantec R&D