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PGP Command Line 10.0

Created: 13 Aug 2012 • Updated: 13 Aug 2012 | 3 comments


User is using PGP Command Line 10.0 properly, now she have to change the new computer as her existing PC is too old already. I have already install the PGP Command Line on her new PC sucessfully, then I try to licensing with "pgp --license-authorize..." but the error message saying that "The authorization is failed" and "Connection is failed".

Can you please advise...

Many thanks and regards,


Otis Elevator Vietnam.


Comments 3 CommentsJump to latest comment

CraigV's picture

...moved to the correct forum!

Alternative ways to access Backup Exec Technical Support:

Tom Mc's picture

This Knowledge Base Article may help.  And maybe this one

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Alex_CST's picture

You need to relicense as literally: "Authorized User" and "Authorized Company" note the American spelling too.

Please mark posts as solutions if they solve your problem!