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PGP Command Line 9.9 licensing issue

Created: 26 Jun 2012 | 6 comments

A few days ago our license changed to an invalid state. I tried to re-license it using the following command:

 

pgp --license-authorize --license-name "Authorized User" --license-organization "our company name" --license-number "license number" --license-email "e-mail address" --force

 

I get these results:

pgp:license authorize (2706:PGP Command Line already has a license)

pgp:license authorize (2709:license authorization failed)

pgp:license authorize (3153:connection failed)

 

I've used the command before with no problems so I'm not sure why it's failing now. We have a perpetual license so it shouldn't expire. I also do not have a license authorization file, only the license number. Can someone help with this issue?

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dfinkelstein's picture

It sounds like an issue connecting to the license authorization server.  Can that machine connect to the internet?  Do you get any useful output if you run the license-authorize command with the --debug option?

 

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David Finkelstein

Symantec R&D

imcal128's picture

It does have an internet connection.

When I run the debug command I get this:

pgp:license authorize (3157:current local time 2012-06-27T10:00:24-04:00)

pgp:license authorize (2706:PGP Command Line already has a license)

Trying authorization server http://authorize1.pgp.com/authorize65

Error -11092 authorizing license

Trying authorization server http://authorize2.pgp.com/authorize65

Error -11092 authorizing license

Trying authorization server http://authorize3.pgp.com/authorize65

Error -11049 authorizing license

pgp:license authorize (2709:license authorization failed)

pgp:license authorize (3153:connection failed)

Alex_CST's picture

Were you given a license file?  

Have you tried using "Authorized Company" instead of your own company name also?

http://www.symantec.com/business/support/index?page=content&id=TECH149481

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imcal128's picture

We were not given a license file.

"Authorized Company" gives the same results.

I'll get in touch with our network security guy to see if anything's changed in our firewall but seeing as how I am able to get an internet connection, it should be able to connect to those license servers.

Alex_CST's picture

There are some forum threads around relating to this issue where the solution was to use a license file and --force.

 

How did you ascertain if that machine had internet access?  I believe it uses port 80 to make these connections

Have you tried the --license-recover feature?  Example:

pgp --license-authorize --license-name “Alice Cameron” --license-email “alice@example.com” --license-organization “Example Corporation” --license-number “D45T4-TXXWZ-FNPVB-LP6MJ-12NWJ-ZYA” authorization.txt --force --license-recover

 

 
That will email you the information again providing the email address is valid.
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imcal128's picture

I'll try to contact customer support and see if I can get a license file.

I'm able to log into the machine, open IE and browse the internet.

Adding --license-recover gives the same results again. Since I do not have a license file I left out authorization.txt from your example.