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PGP Command Line Error

Created: 26 Sep 2012 | Updated: 26 Sep 2012
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Hi,

We have recently Installed PGP on one of our server's and are facing the following below issue in our log files due to which the PGP files are not getting decrypted,

 

 

**************  Process Started **************  
Process StandardOutPut=
After Message =\\FilePath\Filename.xml.pgp:decrypt (3090:operation failed, file permissions)
pgp-1388-0.tmp:decrypt (3001:input file not found)
 
Process StandardOutput closed.
Process WaitForExit.
Process Closed.
Process Disposed.
Process Disposed Called!
************** Process End ************** 
 
Please note the following,
1. The folder \\FilePath\Filename.xml.pgp is a Network shared drive and has requisite Read,Write,List,Delete, Active directory user Access to the user running PGP command
2. The folder C:\Program Files\PGP Corporation\PGP Command Line  on the server where the PGP is installed has full access to the Active directory user running PGP command
3. The Passphrase has been installed by logging into the server with the username which will run the PGP command
 
Your kind support in helping us establish the resoultion will be highly appreciated.

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Comments

dfinkelstein
Symantec Employee
26
Sep
2012
Votes
0

I'm sorry you're having this

I'm sorry you're having this problem.  Does PGP Command Line have permission to create the output file in the output directory?  Does it have write permissions on the "current working" directory?  By default the current directory will be used as a "temporary directory" for PGP Command Line to use.  You can change the temp directory by using the "--temp-dir" option.

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David Finkelstein

Symantec R&D

04
Oct
2012
Votes
0

Hi, Please note the inline

Hi,

Please note the inline answers to your questions,

Does PGP Command Line have permission to create the output file in the output directory? - Yes. The Implementation is performed in a manner that the output file is created in the directory the PGP file exists in, though the path is a shared path on the network. 

 

Does it have write permissions on the "current working" directory? - The user which runs the command line is a part of an Active Directory which has Write access to the folder, and further admin rights.

 

We get the following error : 3083:could not create output file \\sharedfolder\filename.xml.021012.pgp

Jumasolo
Partner
Accredited
Certified
03
Oct
2012
Votes
0

Its important to have Admin

Its important to have Admin rights on the machine that you are running commandline.

04
Oct
2012
Votes
0

Hi,  The user that runs the

Hi, 

The user that runs the commandline has Admin rights on the machine.

Alex_CST
Partner
Accredited
04
Oct
2012
Votes
0

does he have creation rights

does he have creation rights on the machine where the unc path resides? 

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dfinkelstein
Symantec Employee
04
Oct
2012
Votes
0

If you have full permissions,

If you have full permissions, but the file cannot be created, then most likely there is already a file at that location with that name.  If you run with "--overwrite remove" or "--overwrite wipe" any existing file will first be removed (or wiped).

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David Finkelstein

Symantec R&D

Jumasolo
Partner
Accredited
Certified
04
Oct
2012
Votes
0

Maybe could be an obviously

Maybe could be an obviously answer, but...

  1. Did u restart the server after the installation?
  2. Could u encrypt files on other locations?
  3. did u install the app remotely? Did u use console connection?