Here's some more details.
in the past 2 yrs a PGP tech assisted with the renewal license process. they entered the PGP command remotely on our server.
this year I did it. I first entered the following renewal PGP command which didn't work:
pgp --license-authorize --license-name "removed" --license-organization "removed" --license-number "removed" --license-email “removed” --force
My name was in the original PGP license details which I verified when I did a --version check.
I then called Symantec and the rep said to use the following command, which worked:
pgp --license-authorize --license-name "removed" --license-organization "Authorized Company" --license-number "removed" --license-email “removed” --force
Thanks for your help in this matter
John Graff