PGP Command Line is frozen- worked once after updating license key
Created: 14 Mar 2011 | 5 comments
PGP Command Line program is frozen. i updated the license key successfully after it expired i successfully encrypted a file
But later in the day it didn't encrypt. no error msg
I went into the cmd line and entered in a command to check the version and it just froze , no error msg no prompt. this same command worked earlier
i've been using pgp successfully for 2 yrs.
any clues?
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That seems rather odd. Can you provide some more details?
- What version of PGP Command Line are you running?
- On what platform?
- If you try running a command in local mode (with the "--local-mode" option) does it still freeze?
- Do all commands seem to freeze? Do you eventually get a command prompt or do you need to kill the process or shell?
Thanks.
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David Finkelstein
Symantec R&D
running pgp 9.8 on windows server2003
we've been using PGP for 3 yrs on this server with no problems.
executing the command in local-mode works. i was able to display the version and all the details such as license key, etc
without local-mode ALL commands freeze so I have to kill the process
Again, after I renewed the license and successfully updated the PGP with the update commands, i was able to encrypt a file, ONCE.
After that some scheduled code ran (been in production for 3 yrs) and the encryption process froze
??? any solution
Thanks,
John G
Here's some more details.
in the past 2 yrs a PGP tech assisted with the renewal license process. they entered the PGP command remotely on our server.
this year I did it. I first entered the following renewal PGP command which didn't work:
pgp --license-authorize --license-name "removed" --license-organization "removed" --license-number "removed" --license-email “removed” --force
My name was in the original PGP license details which I verified when I did a --version check.
I then called Symantec and the rep said to use the following command, which worked:
pgp --license-authorize --license-name "removed" --license-organization "Authorized Company" --license-number "removed" --license-email “removed” --force
Thanks for your help in this matter
John Graff
Does the problem persist if you stop and re-start the PGP SDK service PGPserv, or if you reboot your system?
There have been some bug fixes to the operation of PGPserv since 9.8. Is it possible for you to upgrade to the latest version of PGP Command Line?
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David Finkelstein
Symantec R&D
When the license was entered, two non-ascii characters were on either side of the email address. This caused the pgp process and pgpservice to hang. We updated the license information in the pgpprefs.xml, stopped the pgpservice (PGPserv), killed the pgp processes and then restarted the pgpservice. At that point all pgp commands worked as expected.
Governments keep a lot of secrets from their people . . . Why aren't the people in return allowed to keep secrets from the government? --Philip Zimmerman, Der Spiegel
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