If the system is not on a domain, and not managed by a Symantec Encryption Management Server, then any valid user passphrase for the disk should be able to decrypt the drive.
Are you sure you are trying to decrypt the correct disk? Usually the boot disk is Disk 0. Is it an external drive you want to decrypt?
Run the following to get the correct disk number:
pgpwde --enum
You should be able to see all of your encrypted drives and their disk number.