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PGP Desktop 10.2.1 (Comp. 4773) stopped the decryption

Created: 09 Jan 2013 • Updated: 11 Jan 2013 | 17 comments
This issue has been solved. See solution.

First sorry for my english.

PGP WDE used the entire disk containing two partitions. I tried to decrypt but without success.
 
Even restarting the windows decryption does not continue at all.
 
When I open PGP Desktop and click on continue decryption password is requested, but still nothing happens.
 
Would anyone help me?
 
Currently using Windows 8 x64 PRO
 

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Tom Mc's picture

You might try the WDE Recovery CD.  The problem is that PGP does not yet have support for Windows 8, and attempting WDE encryption of it will not work. 

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SOLUTION
ti26's picture
Thank you Tom!
 
Will attempt decryption with recovery CD.
 
My disk has 160GB.
 
How long will it take on average
Tom Mc's picture

Yes it is slow - my 650GB disk takes a good five days.

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ti26's picture
If a disk of 650GB demorou 5 days my 160GB will decrypt a maximum of 2 days then.
I was calmer now. Cause I need the pc every day.
Thank you!
Alex_CST's picture

unfortunately, WDE recovery CD uses 16bit decryption, it will take a few.....days

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vaibhav_jain1's picture

You might want to check command line options if the decryption is really happening or not.Do not completely rely on the UI.

c:\program files(x86)\pgp corporation\pgp desktop\pgpwde --status

Run this command again to see if watermark is changing

ti26's picture
what else can I try now?
 
consider only decrypt using the recovery cd as last resort
ti26's picture
 
I did what you said and got the following message:
 
Disk 0 is instrumented by bootguard.
  Encryption removal process interrupted by user request
  No valid session key is configured yet.
Whole disk encrypted
  Total sectors: 312576705 lowwatermark: 2027517 old highwatermark: 312576702 re
served start sectors: 2
Request sent to Disk status was successful
vaibhav_jain1's picture

Thats weird.. try this

pgpwde --disk <disk number> --add-user <username> -p <password>

pgpwde --disk <disk number> --decrypt -p <password>

ti26's picture
Do not quite understand!
 
I have two partitions, both are encrypted.
 
The number of disk I put what?
vaibhav_jain1's picture

Disk number can be checked using Diskaprt. If its your primary drive then it should be disk 0 in your case.

Also I'm assuming your whole disk is encrypted and not just individual partitions.

ti26's picture
I did everything that says this link
 
http://www.symantec.com/business/support/index?page=content&id=TECH149110
 
trying to decrypt from the command line
 
but when I use pgpwde --decrypt --disk 0 --passphrase  'mypassword'
 
I get this message: Operation failed start decrypt disk:
Error code -11500: ± phrase contrase the incorrect
'¨!' is not recognized as an internal command
or external, operable program or batch file.
 
Says my password is wrong, but is not!
 
 
Anyone have any more idea how to solve this? I tried to decrypt the recovery cd, but my drive is not working very well.
 
Since it is not advisable to stop the process via cd, do not want to risk losing my data.
Tom Mc's picture

I'm don't know if there is a way to really take care of this, since the disk was encrypted with software incapatible with the operating system.  However, another way to attempt this is by using another machine with PGP installed to attempt the decryption, either my internal placement of the disk, or via a caddy with a USB connection.

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ti26's picture
I put my disk in a USB case and tried to decrypt on another PC using the same version of PGP 10.2.1, but the problem persists.
 
Decryption is not driven by anything.
ti26's picture
I managed to boot from cd recovery decryption is now underway.
  It's a bit time consuming but oh well ...
 
Case closed!
 
Thank you all for the help
Tom Mc's picture

Please use the Mark As Solution on the most helpful response.

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