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PGP Desktop 10.2.1 MP3 and Outlook 2010 unable to sign.

Created: 18 Sep 2012 | 7 comments

We have upgraded everyone to Windows 7 with Office 2010. Out department uses PGP to encrypt e-mail before sending. However from an Outlook 2010 windows, we select Current Windows on PGP Desktop and Select Sign. It pops up a message:

I have enabled the option in the Universal server to support Outlook Mapi for the profile but still doesn't work.

 

if we do the same in Notepad it works fine, but ideally because we have templates would be ideal to work directly from Outlook 2010.

 

Any help would be greatly appreciated.

Kevin Halstead

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Alex_CST's picture

Does that Win7 have custom themes assigned to it?  That looks like a windows 8 message...

Is this occuring on all machines that you have upgraded?

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KevHal's picture

Hi,

Apologies, should have said, Our normal users are using Windows 7 and get the same message, i've just installed it on mine to test all the settings on the Universal Server, I am on Windows 8 and get the exact same message.

the below screenshot came from our customer

 

 

Kevin

KevHal's picture

Apologies, I actually mean't this screenshot. Just to test it works fine if you do it from Notepad, which is what he is having to do. But it isn't very efficient.

 

Alex_CST's picture

Do you have either Require STARTTLS or Require SSL selected?  If so you need to disable them and set the various SSL settings within PGP Desktop itself.

And what version of PGP Desktop are you running?

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KevHal's picture

Hi,

 

Can't fine the information you are asking for, The version of PGP is 10.2.1 MP3 (Build 4940)

Alex_CST's picture

I am talking about SSL settings within Outlook itself.

 

What PGP Does is intercept the email and encrypt then send it on its way, but if its already encrypted (by outlook) it cant do anything with it, so encryption needs to be disabled on Outlook itself, and if there are any SSL requirements for sending the email (provided by the ISP or Exchange server for example) you add them inside PGP Desktop

 

Please mark posts as solutions if they solve your problem!

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Tom Mc's picture

Although not really helping with your desire, these Knowledge Base Articles will offer some information about this:

http://www.symantec.com/docs/TECH189494

http://www.symantec.com/docs/TECH181825
 

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