Video Screencast Help

PGP Desktop

Created: 12 Oct 2012 | 10 comments

I have pgp desktop 10.2.1 on my personal computer and i did a Whole Disk Encryption and entered my own passphrase. When i restarted my computer and put the passphrase in it said it was wrong, But i entered it right and tried 25 other ways to enter the passphrase. I cant use "forgot passphrase" because i forgot to set up the questions and answers. I also dont have a univeral server to reset it either. I also dont have a Whole Disk Recovery Token either. So i was wondering how to get one or how to get around this? My computer is pretty much a paper weight. I have windows 7 too by the way.

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oykunsatis's picture

Hello,

Is your notebook belongs to PGP Manager ?

If yes,then contact your administrator to unlock it with PGP's Administrative password.

 

Regards,

Oykun

xsamiamx's picture

No it doesnt, its my personal computer.

Tom Mc's picture

You might be able to successfully decrypt with the WDE Recovery CD.  If you are able to start decryption with this, be aware that it is slow 16 bit processing that might take several days to complete, and that it must not be stopped prior to completion.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

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xsamiamx's picture

thank you i will try that, I just burn the iso image on a file and just boot from my cd/dvd drive?

Tom Mc's picture

Just follow the directions near the end of that Knowledge Base Article.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

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xsamiamx's picture

ok i booted from the cd drive and it comes up and saids racovery disk press any key and i do and it take me to the screen to where i have to enter the passphrase. Which i dont know the passphrase still. So how does this disk work then? Thanks for your time and answers too.

Tom Mc's picture

If the problem was that Windows was not properly processing the correct passphase, there was the chance that entering it here would allow you to procede to decryption.

Did you also attempt this part of the KBA?

1. Boot with PGP Recovery Disk.

2. Do not continue with the normal sequence of entering a passphrase.

3. Go to the "advanced" panel.

4. This message "PGPWDE record inconsistency on 1 disk(s) was found and fixed" might be displayed. If this message is seen, the BSOD (blue screen failure) will be fixed.

5. Return back to the previous screen and continue boot from recovery CD. Rebooting without the Recovery Disk in the drive is also okay.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

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xsamiamx's picture

No nothing like that comes up...

Sarah Mays's picture

Did you try hitting the tab key while entering in your passphrase? This will show you which characters are typing when you enter in your passphrase. There sometimes can be keyboard issues at pre-boot and hitting the tab key will highlight those issues.

 

Last thing to try would be to extract the HD and put it in a usb enclosure and connect it to another computer running PGP (the other computer does not need to be encrypted), and seeing if your passphrase works with the PGP desktop application.

 

xsamiamx's picture

yeah i know the password because i created it but it will not work and i tried the tab and i tried like 50 other ways. Also idk how to do the other way. I dont have any questions setup for the "forgot passpharse" option and i cant bypass it in Advanced options. Ive also tried making a Recovery Disk and it doesnt do anything just brings me back to the screen to put in a password..