Video Screencast Help

PGP Desktop

Created: 17 Oct 2013 • Updated: 24 Oct 2013 | 4 comments
This issue has been solved. See solution.

I have PGP Desktop on my older laptop (and PGP Zip) and the product or license key for it.  How can I get it (or an upgraded version) to my new laptop?  Thanks.

 

My e-mail is dickgray@triad.rr.com

Operating Systems:

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James007's picture

Check this articels

Transferring PGP Desktop from one system to another

 

Article:TECH148851  |  Created: 2005-12-07  |  Updated: 2011-02-06  |  Article URL http://www.symantec.com/docs/TECH148851

 

.Brian's picture

1. Uninstall PGP Desktop: Go to Start>Programs>PGP and click Uninstall PGP Desktop. Or Add/Remove Programs in the Windows Control Panel  can be used, and is the only way to do it if an older version of PGP Desktop is being run. (This step will not remove the keyring files.)

2. Transferring the keyrings can be accomplished by copying the keyring files (pubring.pkr and secring.skr) from the old computer to floppy disk, or some other removable media, and transferring them to the new computer.  The folder for these files is C:\Documents and Settings\<user>\My Documents\PGP\. (If PGP Desktop has never been installed on the new computer, this folder must be created manually.)

3. To Install PGP Desktop on the new system, download PGP Desktop by clicking the download link in the original PGP order confirmation email.

4.During the PGP Desktop setup wizard on the new computer choose No, I have existing keyrings and point the setup wizard to the keyrings from the old computer.

5. Use the same name, organization, and license number used when PGP Desktop was originally authorized.

 

ref: http://www.symantec.com/docs/TECH148851

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

RLGray's picture

Two folks were kind enough to refer me to instructions on how to do this (same Tech support doc actually) but the problem is this:  I bought my PGP Desktop before Symantec owned PGP and the link in my order confirmation is to https://lems.pgp.com/account/resetPassword?email=dickgray (plus more data) and I always get "This web page in not available" in response (even if I just go to lems.pgp.com).  So I need more help please (and I have followed the instructions by deleting PGP from my older computer).  Thanks.

_Adam_'s picture

To get an upgarde and install on the oher machine you will have to get access to Symantec Fileconnect page at some stage to download the latest version of the product.

https://fileconnect.symantec.com/

You are not going to have the latest serial number for the product becuase as you said you bought PGP Desktop before it was acquired by Symantec.

So I would suggest as a first step making a call to Symantec Customer Care Assistance on below page choosing your location:

http://www.symantec.com/support/assistance_care.jsp

Explain your situation and ask for the update of your PGP.

If this help please mark as solution.

HTH

 

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SOLUTION