I have said this before on other forum threads and I feel its important to highlight in here also. PGP Desktop 9.8 is End of Life for support and software maintenance. that means that if you run into a critical bug (such as corrupting your filesystem and you cannot boot) then supports only solution to help at this point would be to have you decrypt using a recovery CD and then upgrade your version of PGP. That combined with that fact that with PGP Desktop 9.8 (released over 3 years ago at this point) we don't support any of the current operating systems that Microsoft supports. From our 9.8 release notes:
System Requirements:
Microsoft Windows 2000 (Service Pack 4), Windows Server 2003 (Service Pack 1), Windows XP
(Service Pack 1 or 2; 32-bit versions only), Windows Vista (all 32-bit and 64-bit versions), Microsoft
Windows XP Tablet PC Edition 2005 (requires attached keyboard)
Note: The above operating systems are supported only when all of the latest hot fixes and security
patches from Microsoft have been applied.
PGP Whole Disk Encryption (WDE) is supported on client versions of Windows 2000 (Service Pack
4) and Windows XP (Service Pack 1 or 2), and on Windows Vista; it is not supported on Windows
2000 Server or 2003 Server.
512 MB of RAM
64 MB hard disk space
Here is a link to the release notes for your reference:
http://www.symantec.com/docs/DOC3634
This means that if you are on Windows XP SP3, Windows Vista Sp1 (or newer) or Windows 7 (at all) then you are not supported by PGP Desktop 9.8 and this surely hasn't been tested or QA'd today since we are now on PGP Desktop 10.2.1 currently with 10.3 coming out here within a couple months.
I would strongly urge customers on PGP Desktop 9.8 to consider upgrading your software. Even if you have to pay another year to Symantec to get the latest software updates...