File Share Encryption

After PGP Desktop installation and encryption, I receive boot error "Some required files are missing or corrupted."  Neither user or administrative passphrases are accepted when attempting to boot from system's boot disk.  I can boot using a recovery disk through any of the PGP accounts on the system.  System details are:

HP EliteBook 850 G1

Windows 7 Pro

HP Client Security removed

PGP Desktop 10.2.1.4461 initially.  Now upgraded to 10.3.1.13100 (did not help)

Symantec Endpoint Protection (12.1.4100.4126)

Disk has MBR file partitions not GPT

No problem booting from recovery disk.

I think that your MBR is corrupted. 

Please decrypt the entire disk and then run a disk utility tool to check the disk for bad sectors.

The faster way to decrypt a disk would be to slave the encrypted disk to another system where Symantec Encryption Desktop is installed. You can use PGPWDE CommandLine Tool to decrypt the disk. You can also post the output of the following command into this thread before decrypting. 

1. pgpwde --enum

2. pgpwde --status -disk <affected disk number>

3. Please also post the detail information about the disk (model number, manufacturer etc).

Once the disk has been completely decrypted, then run checkdisk and repair the disk if necessary. After it has been done, then I would suggest that you try with our latest version of Symantec Encryption Desktop 10.3.2. 

I too thought that might be the issue which was worrysome given laptop is new.  Problem resolved without decrypt/disk repair.  Ran HP Software Update utility.  Upon reboot, problem gone.  Not sure which HP update fixed.  FYI, Windows was up to date before installing PGP Desktop.  For the record, here is the disk info:

HP EliteBook 850 G1 laptop w/Seagate drive ST1000LM024-HN (SAMSUNG Spinpoint M8 ST1000LM024(HN-M101MBB) 1TB 5400 RPM 8MB Cache SATA 3.0Gb/s 2.5" Internal Notebook Hard Drive)

C:\Program Files (x86)\PGP Corporation\PGP Desktop>pgpwde --enum
Total number of installed fixed/removable storage
device (excluding floppy and CDROM): 1
Managed disks:
  Disk Group e01b4f49-cb06-4e41-9601-f834c75bc3b2:
    Disk 0 has 3 online volumes:
      volume C:\ Windows is on partition 2 with offset 2101248
      volume D:\ HP_RECOVERY is on partition 3 with offset 1924395008
      volume E:\ HP_TOOLS is on partition 4 with offset 1949315072
Request sent to Enumerate disks was successful

C:\Program Files (x86)\PGP Corporation\PGP Desktop>pgpwde --status --disk 0
Disk 0 is instrumented by bootguard.
  Current key is valid.
Drive encrypted
  Total sectors: 1953520065 highwatermark: 1953520003 reserved start sectors: 62

Failed login attempt lockout enabled. Max failures=15
Request sent to Disk status was successful

C:\Program Files (x86)\PGP Corporation\PGP Desktop>

Thanks for this update.

The output of the pgpwde command is showing that the disk is instrumented and thereby encrypted.

Now you are able to authenticate at the bootguard without any issues, am I right?