It sounds like you are in a PGP Universal managed setting and/or using a PGP Universal custom install of PGP Desktop, and cannot reach your PGP Universal server?

Do you telnet/ping the FQDN of your universal server?  Have you added a DNS entry for your universal server on your DNS server?

Please mark posts as solutions if they solve your problem!

@Tom Mc

I downloaded the client by clicking Consumers then Groups.  Is there a setting I should enable/disable?

@weevil

I have add the DNS entry for the universal server and can ping by FQDN.  Any other suggestions would be terrific.  I try to run PGP Desktop and still receive the same error.  I have Flushed the DNS and rebooted as well. 

Thanks again

Did you click "Customise" when selecting the client to download from the Universal Server?

Please mark posts as solutions if they solve your problem!

first make sure that there is no proxy configured on the internet explorer

and add DNS entry for you server

then if you still facing the same problem

start -->Regedit

computer\HKEY_LOCL_MACHINE\software\PGP corporation\PGP

in the PGPSTAMP replace server name with the IP address of the server

Reference for the post above:

Converting an Embedded Policy Client to a PGP Universal Server Managed Client
http://www.symantec.com/business/support/index?pag...

HTH,

dcats

Did someones solution on the thread solve your problem yet? I would double check that a proxy server is not configured in IE. If it is and you are using a proxy.pac file in IE I would make sure and upgrade to Symantec Encryption Desktop 10.3.0. We had an issue in 10.2.1 that we discovered where using certain manually configured proxy.pac files for the proxy configuration would cause PGP tray to crash (pgp tray is the process responsible for communicating with the server for policy updates, sending logs, etc).

I am also facing the same issue and have tried with all the above suggestes steps but no success. Can anyone provide us the concrete solution ASAP.

Are you unable to contact the universal server at all from any clients?  Check if there are any hardware devices like firewalls etc between with the correct ports open:

http://www.symantec.com/business/support/index?page=content&id=TECH149645

Please mark posts as solutions if they solve your problem!

I am able to ping and telnet on port 9000 and 443. Firewall is off and have uninstalled antivirus. None of the clients are able to contact server.

Can you restart the universal server and try again, that can sometimes fix issues such as this

Please mark posts as solutions if they solve your problem!

I tried with that as well, but no success.