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PGP Desktop context menu missing

Created: 21 Sep 2012 • Updated: 21 Sep 2012 | 9 comments
This issue has been solved. See solution.

I am running PGP desktop 10.2.1 (unmanaged) on a win7 64-bit machine.

PGP operations are running ok; however, the PGP desktop context menu (right mouse click) is missing.

I believe it used to be there.  How to get it back?

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Alex_CST's picture

It's possible that the tray icon has crashed, you want to go to the programs menu, locate PGP Tray, and run that.  If that doesn't fix it, close all processes of pgptray.exe in task manager and retry. 

If that still doesn't work, its possible that you may have inadvertantly configured it to hide, as this is an option inside PGP Desktop, which is inside Tools > Options > General

 

Please mark posts as solutions if they solve your problem!

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abechter's picture

Thanks for the quick reply.

To be more specific, the PGP Desktop system tray is visible and the context menu for it is fine.

The PGP context menu that is missing is the one that appears for selected files or folders with a right mouse click.  PGP Desktop options include:

Zip..

Secure...

Shred...

Add to Netshare

etc.

 

Tom Mc's picture

Please see this Knowledge Base Article

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abechter's picture

I saw this KB when originally researching the problem.

The registry key is present and matches the KB.

Please note I have a 64-bit machine.  The PGPmn.dll is located in the system32 directory.  Is this correct?

I have no other 64-bit machines to compare against, only win7 32-bit which all work correctly.

Tom Mc's picture

I have it in the same directory on this 64 bit machine.

Any chance you are in a PGP Universal managed setting where this has been disabled by policy?

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abechter's picture

No - I am the IT admin.  All PGP installs are un-managed.

Is it possible another program can cause this?  Believe I installed 7-zip which appears in context menu somtime after PGP dekstop.

Tom Mc's picture

I'm not seeing any other potential cause of this behavior, and see no mention of any conflict with 7-zip.  I wonder if a reinstall of PGP might take care of the problem. Re-installing PGP over the current install will result in no loss of keys, messaging policies, options settings, etc.

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abechter's picture

All,

Figured out the solution by comparing to a working win7 32-bit install.

The CLSID key was missing in the following paths:

HKEY_CLASSES_ROOT\*\ShellEx\ContextMenuHandlers

HKEY_CLASSES_ROOT\FOLDER\ShellEx\ContextMenuHandlers 

No idea why.

 

Added CLSID key {969223c0-26aa-11d0-90ee-444553540000} with "PGP Shell Extension" as Data for Default String Value.

Context menu options now appear.

Thanks for the assistance.

SOLUTION
GoodmanMSK's picture

Hello Friends ! I'am terrible sorry for my bad english.

I need your help because I'v got same errors in my PGP Desktop and PGP US.

My infrastucture are: PGP US 3.2.1 (Build 4940) with update PGP Universal 3.2.1 (Build 4961)  on ESXi 5.0.0 and PGP Desktop 10.2.1 MP4 [Build 4961] on Windows XP SP3 and Lotus Notes 8.5 as a mail client

SKM - mode

I've got a problems with new installation of PGP Desktop:  

I received letter from PGP US then open it then click "Next" and I've got these error messages:

1) The required ADK is not on your keyring. Contact your Security Administrator.

2) The required Organization key is not on your Keyring. Contact your Security Administrator.

I can't start PGP Desktop and  Enrollment assistent start again after reboot. 

But all other functions are work fine. Old client is working fine too.

Any ideas ?