I purchased pgp desktop, received the email confirmation and license code. Unfortunately I have not been able to download the product. A click on the link, takes me to a page that asks for my email address and order number. After inserting that information and hitting enter, I consistently receive this error message: "There was an error. Please contact our technical support team."

When I call the number given on the order status page (1-877-294-5255) I get passed on to another place (1-800-634-4747). The people on that end pass me around until I get all the way back to the original number. I actually talked with the first person I called 45 minutes earlier. She passed me on again to somewhere else and then the connection was lost.

Apparently this is a downloading issue. So far, I have found none of the technical support phone options that make any reference to pgp desktop or to downloading.  Can anybody give me a support number to call in order to get this to work?

Regards.