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pgp desktop download

Created: 15 Oct 2012 • Updated: 17 Oct 2012 | 5 comments
This issue has been solved. See solution.

I purchased pgp desktop, received the email confirmation and license code. Unfortunately I have not been able to download the product. A click on the link, takes me to a page that asks for my email address and order number. After inserting that information and hitting enter, I consistently receive this error message: "There was an error. Please contact our technical support team."

When I call the number given on the order status page (1-877-294-5255) I get passed on to another place (1-800-634-4747). The people on that end pass me around until I get all the way back to the original number. I actually talked with the first person I called 45 minutes earlier. She passed me on again to somewhere else and then the connection was lost.

Apparently this is a downloading issue. So far, I have found none of the technical support phone options that make any reference to pgp desktop or to downloading.  Can anybody give me a support number to call in order to get this to work?

Regards.

Comments 5 CommentsJump to latest comment

Ashish-Sharma's picture

Hi,

You can download for fileconnect

https://fileconnect.symantec.com/

or

Create a Case with Technical Support to get a copy.

Create a Case with Symantec Technical Support to receive tool.

How to create a new case in MySupport

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

 

United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000

Thanks In Advance

Ashish Sharma

 

 

SOLUTION
jdboe's picture

Thank you. This worked and I was able to download the software. 

Tom Mc's picture

Another option would be to download the Trialware.   It is the same software (it is only the license used that determines whether it is the full product or the Trial) - the only problem with this option is that sometimes there is a delay in it having the latest minor version update.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

Search the Knowledge Base &

jdboe's picture

I could only find the corporate version in trialware. I bought the home version.

Tom Mc's picture

The software is the same.  It is the license that determines which components are available for use.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

Search the Knowledge Base &