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PGP Desktop Email 10.3 - keys location WARNING !!! - windows slows down

Created: 18 Jan 2013 | 1 comment


Before installing  Symantec PGP desktop software on Windows- please check your "My documents" location.
If you mapped "My documents" on network drive, PGP sotware will never know about it, and it will save your new generated keys to network:"my documents"

This could cause serious problems. Windows could slow down at operations e.g.: right click on any file on desktop to open context menu = few minutes waiting.
PGP Tray icon autostart will also be slowed down.


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PGP_Ben's picture

This is the way we have recommended deploying PGP in a terminal services environment for years. However, we also offer customers the option to configure a specified location to store your PGP keyring files via Consumer Policy on the Symantec Encryption Management server (formerly PGP Universal Server) policy settings.

This issue with slow performance of Explorer.exe after installing PGP with the My Documents folder being redirected sounds like there could be third party software that is conflicting with our application. Also network latency could be involved in this problem. Do you have Symantec FileShare Encryption (formerly PGP Netshare) enabled on the machine?

If/when you consider your issue resolved, please click Mark As Solution on the most helpful response.