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PGP Desktop Home Licensing and Renewal

Created: 28 Aug 2012 | 1 comment

I desperately wish I did not find PGP useful.  Symantec is driving me nuts.  The latest item is this idiotic message which appears in the Licensing Portal any time I try to upgrade my license fom 10.1 to 10.2

  • We're sorry. A communication error has occurred. We are unable to complete your request at this time. Please try again later.

I also got no notice (at least, not that I saw) of my renewal back in April.  The renewal page now says help is required and refers me to a phone number where they do not handle this product.  I am waiting for a call back from someone who presumably does.

Oh, and then there is the page that suggested I email customer care at customercare@symantec.com, an address which gets a 500 level SMTP error.

I am frustrated and furious.  If anyone has solutions, they'd be appreciated.

Bill Frazier

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Alex_CST's picture

You're better off contacting customer care by phone - http://www.symantec.com/support/assistance_care.jsp

Please mark posts as solutions if they solve your problem!

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