This issue needs a solution.

PGP DESKTOP PROBLEM

Created: 21 Jul 2012
TXGUY's picture
TXGUY
Login to vote
0 0 Votes

I encrypted my hard drive using PGP whole disk software, now when I try to boot my computer nothing happens. HELP!  I did get a message when I was encrypting the hard drive that there was some errors on the disk, but I ignored it and continued.  Any suggestions?

Filed Under

Tags:
, ,

Comments

Tom Mc
Symantec Employee
21
Jul
2012
Votes
0

Please read all of this

Please read all of this Knowledge Base Article.  You may need to try the WDE Recovery CD, or attempt decryption by attaching your disk to another machine with PGP installed.

If/when you consider your issue resolved, please click Mark As Solution on the most helpful response.

Search the Knowledge Base

Alex_CST
Partner
Accredited
23
Jul
2012
Votes
0

If you have another machine

If you have another machine with PGP Desktop installed, put the HDD in a caddy and decrypt it that way, the Recovery CD uses 16-bit encryption and will take a VERY long time

Please mark posts as solutions if they solve your problem!

http://www.cstl.com

James Hawk
24
Jul
2012
Votes
0

You could also use Windows PE

You could also use Windows PE off a USB memory stick and decrypt from that. Works just as fast as plugging the HDD in to another machine. This Knowledge Base Article should help. Just remember to boot your machine off USB instead of the HDD or CD/DVD.

TXGUY
24
Jul
2012
Votes
0

Thanks for all the

Thanks for all the response's, but  I am not able to access my boot sequence, and I will need a bootable floppy disk to boot from. The computer that I am trying to use has an older version of PGP 9.?. My current computer has 10.1. So I cannot decrypt from other computer. If I had a bootable floppy, maybe I could use a DOS command to decrypt?

 

Tom Mc
Symantec Employee
24
Jul
2012
Votes
0

While it is stressed that you

While it is stressed that you must use the same PGP version when decrypting with the PGP WDE Recovery CD, I've not heard of any problems with using a newer version on another computer to decrypt the disk.

If/when you consider your issue resolved, please click Mark As Solution on the most helpful response.

Search the Knowledge Base

Tom Mc
Symantec Employee
01
Aug
2012
Votes
0

Are you having success with

Are you having success with this?

If/when you consider your issue resolved, please click Mark As Solution on the most helpful response.

Search the Knowledge Base

TXGUY
01
Aug
2012
Votes
0

I am in the process of trying

I am in the process of trying to find a floppy disk to boot from. I will let you know when I do.

James Hawk
25
Jul
2012
Votes
0

If you can boot from a

If you can boot from a floppy, surely you can get to the BIOS (before the PGP bootguard screen) to enable booting from CDs and/or USB devices, depending on the age of the BIOS/motherboard.