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PGP Desktop Professional Question

Created: 21 Jun 2011 | 3 comments

I am trying to decrypt and verify a file but get the error, "Found no PGP information in the clipboard."   Can someone help me?  Thanks!

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Tom Mc's picture

It sounds like you are trying to use the Current Window or Clipboard functioning of PGP, and nothing related to PGP is in the Windows clipboard.  Try double clicking on the file, or right click on the file and select PGP Desktop - Decrypt & Verify.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

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limck's picture
 
Hi there,
 
I get the following crash when I run the PGP application on the Windows 7 Enterprise K 64 bit.
* I remember there was no crash while I was using under 32 bit of Windows 7.
* My PGP version is "PGP Desktop Professional 9.10 for Windows".
 
Thanks in advance.
 
-------------------------------------------------------------------------------
Crashed Application: PGP Desktop
Crashed Process: pgptray.exe
Crashed by Module: pgpwd.dll
 
Stack Trace:
pgpwd.dll:49af3fae75000+0x50265
pgptray.exe:49af4259359000+0x378038
pgptray.exe:49af4259359000+0x326304
pgptray.exe:49af4259359000+0x164647
pgptray.exe:49af4259359000+0x1870156
pgptray.exe:49af4259359000+0x1965978
pgptray.exe:49af4259359000+0x1831584
kernel32.dll:4a5bdbde100000+0x79479
ntdll.dll:4cc7ab86180000+0x237314
ntdll.dll:4cc7ab86180000+0x237269
 
Running Modules:
ModuleName FileVersion Vendor
pgpwd 9.10.0.500 N/A
pgphk 9.10.0.500 N/A
pgpmapih 9.10.0.500 N/A
pgptray 9.10.0.500 pgp corporation
pgpiconv 1.9.0.0 N/A
pgpdydbg 3.12.0.500 N/A
f_pbrc12 1.0.11.2 N/A
pgpsc 9.10.0.500 N/A
pgpdsken 9.10.0.500 N/A
pgpdskui 9.10.0.500 N/A
pgpsdk 3.12.0.500 N/A
pgpsdknl 3.12.0.500 N/A
pgpsdkui 3.12.0.500 N/A
pgpcl 9.10.0.500 N/A
f_sps 2.8.1.74 fasoo.com
riched20 5.31.23.1229 N/A
msv1_0 6.1.7600.16420 microsoft corporation
winscard 6.1.7600.16385 N/A
cryptdll 6.1.7600.16385 N/A
secur32 6.1.7600.16484 N/A
wsock32 6.1.7600.16385 N/A
webio 6.1.7600.16688 N/A
winhttp 6.1.7600.16385 N/A
mpr 6.1.7600.16385 N/A
winmm 6.1.7600.16385 N/A
samcli 6.1.7600.16385 N/A
shfolder 6.1.7600.16385 N/A
wkscli 6.1.7600.16385 N/A
srvcli 6.1.7600.16385 N/A
netutils 6.1.7600.16385 N/A
netapi32 6.1.7600.16385 N/A
wshtcpip 6.1.7600.16385 N/A
dwmapi 6.1.7600.16385 N/A
uxtheme 6.1.7600.16385 N/A
winspool 6.1.7600.16385 N/A
winnsi 6.1.7600.16385 N/A
iphlpapi 6.1.7600.16385 N/A
mswsock 6.1.7600.16385 N/A
profapi 6.1.7600.16385 N/A
version 6.1.7600.16385 N/A
msimg32 6.1.7600.16385 N/A
dfscli 6.1.7600.16385 N/A
credssp 6.1.7600.16385 N/A
comctl32 6.10.7600.16661 microsoft corporation
cryptbase 6.1.7600.16385 microsoft corporation
sspicli 6.1.7600.16484 microsoft corporation
msvcrt 7.0.7600.16385 microsoft corporation
devobj 6.1.7600.16385 microsoft corporation
ws2_32 6.1.7600.16385 microsoft corporation
sechost 6.1.7600.16385 microsoft corporation
comdlg32 6.1.7600.16385 microsoft corporation
shell32 6.1.7600.16644 microsoft corporation
shlwapi 6.1.7600.16385 microsoft corporation
usp10 1.626.7600.16385 microsoft corporation
wintrust 6.1.7600.16493 microsoft corporation
kernelbase 6.1.7600.16385 microsoft corporation
ole32 6.1.7600.16624 microsoft corporation
user32 6.1.7600.16385 microsoft corporation
rpcrt4 6.1.7600.16385 microsoft corporation
crypt32 6.1.7600.16385 microsoft corporation
psapi 6.1.7600.16385 microsoft corporation
msctf 6.1.7600.16385 microsoft corporation
nsi 6.1.7600.16385 microsoft corporation
iertutil 8.0.7600.16766 microsoft corporation
cfgmgr32 6.1.7600.16385 microsoft corporation
msasn1 6.1.7600.16415 microsoft corporation
gdi32 6.1.7600.16385 microsoft corporation
imm32 6.1.7600.16385 microsoft corporation
kernel32 6.1.7600.16385 microsoft corporation
oleaut32 6.1.7600.16385 microsoft corporation
advapi32 6.1.7600.16385 microsoft corporation
setupapi 6.1.7600.16385 microsoft corporation
urlmon 8.0.7600.16766 microsoft corporation
wininet 8.0.7600.16766 microsoft corporation
imagehlp 6.1.7600.16385 microsoft corporation
lpk 6.1.7600.16385 microsoft corporation
ntdll 6.1.7600.16695 microsoft corporation
 
This crash was detected and analyzed by Soluto (as part of the PC Genome).
For recommendations and solutions to application crashes and other PC problems, download Soluto at: http://www.soluto.com
Tom Mc's picture

For future reference, please use the Create Content button towards the top of the page to create a new topic/thread for your concern.  This will more likely get your concern the attention and help it deserves.

PGP 9.12 is the first version with Windows 7 support, so is is no surprise that you are having such difficulty with your earlier version. 

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

Search the Knowledge Base &