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PGP Desktop uninstallation

Created: 10 Dec 2012 | 5 comments

Hello,

I want to uninstall the PGP Desktop Whole Disk Encryption software. My trial version is expire and I think my disks are auomatically decrypted, because I can't see 'Decrypt" button on "Decrypt Whole Disk or Partion" Page * attached screen.

When I try to uninstall I am getting the error - You cannot upgrade or remove PGP while a whole disk is processing. Installation terminated.

Please help, I am trying to uninstall from last couple of days with no success :(

Thanks

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Tom Mc's picture

Please use the command line usage in this Knowledge Base Article to assess the encryption status of your disk.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

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NandC's picture

Thanks Tom!

I ran the commands suggested (repeatedly over a span of the day). It seems the Decrypt command doesn't work (no icon turning around). I have copied the command below, perhaps I am missing something -

C:\Program Files\PGP Corporation\PGP Desktop>pgpwde --enum
Total number of installed fixed/removable storage
device (excluding floppy and CDROM): 1
Managed disks:
  Disk Group 2f695816-6dd0-4466-b661-8f1f87d1cff2:
    Disk 0 has 2 online volumes:
      volume C:\ is on partition 1 with offset 63
      volume D:\ New Volume is on partition 2 with offset 61432623
Request sent to Enumerate disks was successful

C:\Program Files\PGP Corporation\PGP Desktop>pgpwde --status --disk 0
Disk 0 is instrumented by bootguard.
  Encryption removal process interrupted by user request
  Current key is valid.
volume C:\ is not encrypted
volume D:\ is encrypted
  Total sectors: 94863762 highwatermark: 94863762
Request sent to Disk status was successful

C:\Program Files\PGP Corporation\PGP Desktop>pgpwde --decrypt --disk 0 --passphr
ase "pwd"
Request sent to Start decrypt disk was successful

C:\Program Files\PGP Corporation\PGP Desktop>pgpwde --status --disk 0
Disk 0 is instrumented by bootguard.
  Encryption removal process interrupted by user request
  Current key is valid.
volume C:\ is not encrypted
volume D:\ is encrypted
  Total sectors: 94863762 highwatermark: 94863762
Request sent to Disk status was successful

Thanks for the HELP!!

nand

Tom Mc's picture

I'm guessing that you are using an admin account for the attempted decryption?

What Operating System are you using?  What PGP version?

You  might want to try decryption with AV disabled.

If convenient for you, you may want to attache this disk to another machine with PGP to attempt decryption.

The WDE Recovery CD is anothe decryption option, but it can take several days to complete and must not be stopped once started.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

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NandC's picture
  • I have XP and use admin account. Does that make any difference?
  • PGP version is: 10.2.1 [Build 4940] (SDK 4.2.1)
  • I tried Decrypting with AV disabled but it didn't help.
  • I will try WDE Recovery CD but I can you please tell if following would work.

I have single disk with C and D drive. C drive is decrypted but D drive not. I will copy/backup the contents of D drive. Than format D drive, and restore my backup. Would that help uninstalling PGP??

Thanks

Tom Mc's picture
  • I have XP and use admin account. Does that make any difference?

This should be okay.

  • PGP version is: 10.2.1 [Build 4940] (SDK 4.2.1)

Should be okay.

  • I tried Decrypting with AV disabled but it didn't help.

Was worth trying.

  • I will try WDE Recovery CD but I can you please tell if following would work.

I have single disk with C and D drive. C drive is decrypted but D drive not. I will copy/backup the contents of D drive. Than format D drive, and restore my backup. Would that help uninstalling PGP??

I suspect that PGP is installed to your C: drive, so this would not uninstall it.  However, I think it will remove the encryption of your current D: drive, which is what you want to do.  I believe you may then need to rebuild your MBR, which could be done after booting to your Windows XP installation CD.  If you should be in need of then uninstrumenting your D: drive (which you could determine from the command line usage), you could use the instructions from the above KBA to do this.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

Search the Knowledge Base &