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PGP Desktop Verification/Installation question

Created: 17 Jun 2011 • Updated: 24 Jun 2011 | 6 comments
This issue has been solved. See solution.

The company I work for purchased PGP Desktop in 2008. I was added as a subkey and had the software installed on my PC. The main user (masterkey) left our company 2 years ago. I took over using the software. I am just now trying to add a another backup user. I figured out from the manual how to remove the old masterkey person and add myself as the main one. I've added my coworker as a subkey, but under her name/email does not show "PGP Global Directory Verification Key". Will this show up once she installs PGP Desktop on her PC? 

Also, how does she install PGP Desktop on her PC? Can it only be installed once with each purchase? I didn't install it initially, so I have no clue about this. Please help!

My license says it has 2 License Seats. It is the Enterprise Edition and says it Never Expires. What does 2 License Seats mean? 

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JosefK's picture

I have just downloaded and activated PGP Desktop for Mac OSX, and now PGP reports that I should disable SSL/TLS connections.  I have gone through my email accounts and unticked "use SSL", but the problem perists. What can be done - I have lost all outgoing email capability!!

Tom Mc's picture

Please read the PGP Release Notes for any possible known conflicts with your system.  You might be using some other email proxy that is preventing PGP's from working, such as for spam or AV.

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JosefK's picture

That seems to have solved the problem. Is that right? I did read the release notes but cold find nothing that specifically refer to any known issues with SSL. I also downloaded the user guide for mac, where it simply states that SSL provides data security in transit. Nothing more.

JosefK's picture

This is a higher version than is mentioned in the release notes which I hop will be OK... 

Tom Mc's picture

The PGP email proxy will make an SSL connection for your email transfer when it is able to (obviously needing to be connecting to servers where this is available).  SSL needs to be disabled in the email client, because otherwise the PGP email proxy receives SSL encrypted email that it is not able to process.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

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