Endpoint Encryption

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  • 1.  PGP Disk Mount Failed because: "item not found"

    Posted Dec 02, 2013 01:46 PM

    Hi Guys,

     

    i use to use PGP desktop couple of years back. I did some encrypted drives, which i was using as backup for a while on an external hard drive, and everything was fine. After sometime, i lost my licence (my company didn't renew it) and lost access to the files. I did keep the keys and all, and i have now re-installed Symantec Encryption desktop to be able to mount again the drives. My problem is that out of 4, i can only mount one (of course, the empty one...) for the 3 others, i get this error :

     

    PGP Disk Mount Failed because: "item not found" 

    what is it all about ? i believe that if there's one i can mount, i should be able to mount the others.... no?

    regards,



  • 2.  RE: PGP Disk Mount Failed because: "item not found"

    Broadcom Employee
    Posted Dec 05, 2013 09:20 AM

    Check the following thread if can be of any help:

     

    PGP Disk Mount Failed because: "item not found"
    https://www-secure.symantec.com/connect/forums/inaccessible-pgd-disks-another-system