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PGP Does not encrypt/decrypt messages on Win 7 64bit Office 2007

Created: 15 Apr 2011 • Updated: 15 Apr 2011

I have this issue with 6 or so users that all running Windows 7 64bit and Office 2007 standard edition. Problem is that PGP does not recognize the flags to encrypt messages thus messages goes out unencrypted. This used to work fine for them a few days ago. It seems like PGP has decoupled from Outlook somehow and is not recognizing any messages,even when i put the log into Verbose mode. Normally it logs every email I touch. But on the problematic systems it doesn't log anything.

Even more weird, I have 2 identical systems freshly images with our corporation Win 7 64bit, on identical PC's Dell E6510's, with identical versions of PGP 9.12 (1128) with same user, myself. One system works perfectly the other one exhibits the same problems as my other users, PGP does nothing when we do the [pgp] in the subject line. The only fix we have so far is the reinstall PGP and it seems to fix it.

Can someone tell me what plugin PGP loads so i can see if this is loading correctly in Outlook.From the logs i see that on my working system, i get a "Processing Plugin Request", and things seem to work good, however on my identical system that is not working, I get a as far as the "Connection Accepted" and then that is it. There is also a error message about insufficient privileges, but i'm a local admin on both machines.

 

 WORKING SYSTEMS LOG>

16:27:14                      ----- PGP Desktop started -----

16:27:14                      PGP Desktop 9.12.0 (Build 1128)

16:27:14                      Today's date is Friday, April 15, 2011

16:27:17 Email     Info      Setting logging level to: normal

16:27:19 PGP       Info      Unable to send logging data to configuration server; will try later: item not found (-11984)

16:27:19 PGP       Info      Unable to send logging data to configuration server; will try later: item not found (-11984)

16:27:21 Email     Info      Creating new account list entry for 172.19.X.X

16:27:21 Email     Info      Initiating daily maintenance procedures

16:28:00 Email     Info      Successfully synchronized policy with PGPU500.somecompany.com

16:28:24 Email     Info      Email proxying is enabled and active

16:29:10 Email     Info      Setting logging level to: verbose

16:30:50 Email     Info      Processing message from Costco News <CostcoNews@online.costco.com> with subject: Hot Savings On Cool Stylish Comfort - 12' x 12' Gazebo $200 OFF!

16:30:50 Email     Verbose   Connection accepted

16:30:50 Email     Verbose   Processing plugin requests

16:37:37 Email     Info      Processing message from user@somebody.comwith subject: [pgp] test

16:40:24 Email     Verbose   Connection accepted

16:40:25 Email     Verbose   Connection accepted

16:40:25 Email     Verbose   Processing plugin requests

16:40:25 Email     Verbose   Connection accepted

16:40:26 Email     Verbose   Processing plugin requests

 

 

Not Working systems logs

 

15:39:56                        ----- PGP Desktop started -----

15:39:56                        PGP Desktop 9.12.0 (Build 1128)

15:39:56                        Today's date is Friday, April 15, 2011

15:39:57 Email      Info       Setting logging level to: normal

15:39:57 Email      Info       Email proxying is enabled and active

15:40:01 Email      Info       Initiating daily maintenance procedures

15:41:37 Email      Info       Setting logging level to: verbose

15:44:58 Email      Verbose    Connection accepted

15:44:58 Email      Error      Cannot proxy process 4664 due to insufficient privileges.  Process may be a service.

15:45:09 Email  Verbose        Connection accepted