Endpoint Encryption

Hi,

I helping a user with a PGP setup and had a question.  His previous windows XP was damaged and had an older versions of PGP installed on it with his own key.  I had to reinstall XP to get things back to normal for him, but in the process installed a newer PGP version which his team just received (10.0)  Now that it has been installed I'm not sure how to complete the setup, is this an PGP upgrade for him or a totally new install which he needs to create a new key.  He tells me he still has his old key from the previous PGP version.  Please advice

Thanks,

E

It's really a new install except for already having an existing key.  However, a lot of people thinking they have the key find they did not include the required private key in their export - therefore really needing to create a new key.  I'd suggest doing the new install, and then importing the key.  If the private key is really there, you can then right click on the key in All Keys of PGP Desktop, select Properties, and set Trust to Implicit.  If you can't set Trust to Implicit, it is only a public key and you will have to generate a new key for him.

Were you able to resolve this?