Endpoint Encryption

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  • 1.  PGP keys missing?! Cannot decrypt.

    Posted Mar 23, 2012 03:56 PM

    Greetings,

    I was using an old version PGP Desktop Home 10 for Mac. It crashed when trying to launch, so I downloaded and installed PGP Desktop Corporate (There does not seem to be a Home edition anymore).

    I launched the PGP app, but no keys showed in the window. I looked in the PGP keyring folder in Documents and there are newly created keyrings and the previous ones are not there. What the heck happened? I can't beleive the product would overwrite PGP keyrings.

    When I double-click my archive in the FInder and enter my passphrase, it accepts the passphrase, but then I get an error: "Error The file could not be Decrypted/Verified."

    Also, I looked at a backup of the drive, and the ketrings there are 0k.

    What is going on? Where are the private keys for PGP Desktop Home 10 for Mac stored?

    Please help.



  • 2.  RE: PGP keys missing?! Cannot decrypt.

    Posted Mar 23, 2012 04:03 PM

    Mac OS X - [user]/Documents/PGP/



  • 3.  RE: PGP keys missing?! Cannot decrypt.

    Posted Mar 23, 2012 04:13 PM

    Okay. Yeah. So consider the question of where the keys are stored removed from my post and now read as:

     

    Greetings,

    I was using an old version PGP Desktop Home 10 for Mac. It crashed when trying to launch, so I downloaded and installed PGP Desktop Corporate (There does not seem to be a Home edition anymore).

    I launched the PGP app, but no keys showed in the window. I looked in the PGP keyring folder in Documents and there are newly created keyrings and the previous ones are not there. What the heck happened? I can't beleive the product would overwrite PGP keyrings.

    When I double-click my archive in the FInder and enter my passphrase, it accepts the passphrase, but then I get an error: "Error The file could not be Decrypted/Verified."

    Also, I looked at a backup of the drive, and the ketrings there are 0k.

    What is going on?

    Please help.



  • 4.  RE: PGP keys missing?! Cannot decrypt.

    Posted Mar 23, 2012 04:59 PM

    Sorry about that - I was so happy to be able to find the Mac location of keyrings for you!

    PGP installation does not result in keyrings from a prior installation being removed.  It appears that either they were not in the default location or your crash created the problem. 

    There still is the Home license:

    http://www.symantec.com/desktop-home

    I purposely stated "license" instead of "product" because the same installation software is used for what ever PGP Desktop license is being used - it is the license that determines what components are activated for use. 



  • 5.  RE: PGP keys missing?! Cannot decrypt.

    Posted Mar 26, 2012 04:35 PM

    Take a look at:


    /Applications/PGP.app/

    YOu can also do a search on the whole drive for .pkr files (at least that is the extension in windows)

     

    It not probable that PGP desktop erased your keyring. When you uninstall / reinstall, you are prompted if you want to save your actual keyring or not....do you remember if you saw this message?