File Share Encryption

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  • 1.  PGP machine goes into recovery after Installation of agent

    Posted Nov 26, 2014 12:02 AM
      |   view attached

    Hello Guys . I have one laptop running windows 7- 64 BIT . Whenever I install the PGP Agent on it the installation completes and machine reboots but it goes into system recovery  prior to performing the enrollment and fails to log into the windows

     



  • 2.  RE: PGP machine goes into recovery after Installation of agent
    Best Answer

    Broadcom Employee
    Posted Nov 26, 2014 08:35 AM

    Hi,

    1. What is the version of PGP Agent (including managed / standalone)

    2. What is your laptop brand/model

    3. Do you have the issue on clean Windows OS installation

    4. Issue occred for one laptop only as you mentioned. If you have got the same laptop/Wndows OS installation with fully working PGP are you able to match software differences ?

    5. Before PGP installation on affected lapop are you able to disable any AV antivirus software

    6. Are you able to run chkdsk and defrag command from affected machine before PGP installation and run the installation again.

    7. If you install Standalone PGP Desktop try to run installation with additional debug logs so

    msiexec /i PGPDesktop.msi /lvx* "c:\logs.txt" and attach the logs to this case.

    HTH
     



  • 3.  RE: PGP machine goes into recovery after Installation of agent

    Broadcom Employee
    Posted Dec 01, 2014 01:23 PM

    Hi,

    We need more info to troubleshoot this issue. Provide the information requested by Adam.

    Also is it just after installation of PGP client software or after encrypting a drive?



  • 4.  RE: PGP machine goes into recovery after Installation of agent

    Posted Dec 01, 2014 02:24 PM

    Chetan it was right client software installation . The issue is fixed now had to re-install the windows . Thanks