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PGP Netshare Error: You are attempting to protect a file or folder with one or more keys that have been revoked, expired, disabled.

Created: 14 May 2013 • Updated: 27 May 2013 | 3 comments
Rafael Emmi's picture
This issue has been solved. See solution.

Hey all,

I´m installing PGP Desktop Drive Encryption 10.1 in an enviroment already installed of PGP Netshare (old version). The enviroment is already configured a Protected Folder of PGP Netshare and i´m trying to add a new user to the configured folder. I can add the new user via Add user wizard but when click apply prompt with the next error: You are attempting to protect a file or folder with one or more keys that have been revoked, expired, disabled.

If someone have a idea of what is going on here please let me know. The protected folder are already configured with multiple keys, but the keys don´t have a reation with the user owner. I don´t know if the problem is because of the process of adding a new user or a old configuration.

In the PGP log doesn´t show anything.

Thank for all.

Rafael Emmi
Engineer Presales Tarsus Representaciones, C.A

Operating Systems:

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Tom Mc's picture

PGP NetShare is one of the components of PGP Desktop.  It is just the license used that determines what PGP component is available for use.  So, although you are using a PGP NetShare license, you actually have PGP Desktop installed.  Since your PGP 10.1 is a newer version of PGP Desktop, just let it automatically update your older version when you install it.  Your NetShare use will then continue to function as it had, as long as the new PGP Desktop license includes NetShare in the license.  You cannot either have two versions of PGP Desktop installed at the same time, or use more than one PGP license at the same time.

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Rafael Emmi's picture

Hi, Tom

Thank for your Answer. Now i am clear about the licencing of PGP but I think is not a version problem because when tested with a new protected folder configure over the PGP Desktop Edition (older version) and add the user of the PGP Desktop Edition (new version) this configuration work. My problem is when I add the new pairs of keys of the new user in the older Protected Folder and them when click apply button pop up a notification saying: "you are attempting to protect a file or folder with one or more keys that have been revoked, expired, disabled"

Thank for you time.

Rafael Emmi

 

Rafael Emmi

Symantec Pre-Sales Engineer.

Tarsus Representaciones, C.A.

Directo: +58 (212) 950.30.44

Master: +58 (212) 959.24.44

Fax: +58 (212) 959.77.80

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Tom Mc's picture

Please check in All Keys of PGP Desktop to see if any of the keys you are trying to add are actually showing as Revoked, Expired or Disabled.  Encryption is not allowed to a key that is Revoked, Expired, or Disabled.

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