PGP is not recognizing partitions
Hello All,
I have a computer with two encrypted partitions. (drive C:\ for operating system and driver D:\ for my data).
I had installed some patches from Microsoft (windows updates) and after that my operating system crashed.
Due this problem, I had to rebuild the operating system on C:\ again keeping the partition D:\ with my data.
After the installation I lost my access to my partition D:\ and I had do install the PGP WDE again to access my data, so it not occurred, my partition D:\ is still encrypted and it´s not appearing on the PGP WDE console and now I cannot decrypted it to access my data again, and when I try to check the partition D:\ on Disk Management it is appearing as RAW requesting all the time to format it.
I have tried to connect this disk in another machine but no success. The PGP only request the passkey for letter C:\ and not for letter D:\.
Someone have a magic solution to help me?
tks
Comments 4 Comments • Jump to latest comment
I don't know that it will be what you wish to see, but these two Knowledge Base Articles may provide some insight:
http://www.symantec.com/docs/TECH198312
http://www.symantec.com/docs/TECH170574
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Hello Tom,
Look the attached file. I have connected the disk in another computer but no sucess. The PGP returned the following error:
C:\Program Files\PGP Corporation\PGP Desktop>pgpwde --enum
Total number of installed fixed/removable storage
device (excluding floppy and CDROM): 2
Managed disks:
Disk Group 4d78eeb8-caf2-4da5-97cd-229c8d33065e:
Disk 0 has 1 online volumes:
volume C:\ is on partition 2 with offset 206848
Disk Group 83aaa836-25da-4347-8825-30a679699226:
Disk 1 has 0 online volumes:
Request sent to Enumerate disks was successful
C:\Program Files\PGP Corporation\PGP Desktop>pgpwde --recover -d 1 --passphrase
00000-11111-22222-33333-44444-555
Operation recover disk failed:
Error code -12220: Disk already managed
have you tried decrypting via the CLI ?
http://www.cstl.com
CLI = DOS ?
yes
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