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PGP self recovery question policy is not working.

Created: 20 Sep 2011 | 1 comment
Syed Badi ul Hassan's picture

Hi All,

I am facing some issues in the PGP self recovery question policy. Below is the step-by-step explanation of what is happening:

  • I configured PGP Desktop policies including Self Recovery Question policy on the Universal server. See the attached sapshot for details.
  • I then downloaded the PGP client to install on the user computer.
  • In normal scenario, the PGP client asks for Self Recovery Questions during the installation process but in my case no such thing happens.
  • I have tested the same policy during the PoC phase and it did work fine but now in production environment it is not working.

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Sarah Mays's picture

In my testing you need to have local recovery checked, key recovery enabled and auto-encrypt turned on.

I think it only works for new users that are enrolling, not existing users with keys on the universal server. could that be why you aren't getting prompted for the 5 recovery questions?