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PGP & SSD - Restart Loop

Created: 17 Jul 2013 | 5 comments

Our company just purchased a number of HP EliteBook Folio 9470m laptops with SSDs, and the PGP install goes very smoothly. However, after a restart of the machine once the HDD is encrypted, the laptop goes into a restart loop and I am unable to do anything about it.

Does anybody have any information or tips that I could try?

Thanks,
Kyle

Operating Systems:

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James Hawk's picture

What version of PGP WDE are you using? How far is it getting before it reboots again?

Samir-Ahmed's picture

Even i am facing the same problem with dell vostro laptops having sata hard disks and the version i am using is 3.3.1 MP1

bipshr's picture

Hi Samir,

Based on the information in the forum, I can see that you are running Windows 7 operating system on the HP EliteBook Folio 9470m notebook. Please correct me if I am wrong. Since your system is booting in a loop after it has been encrypted, the first thing I would suggest is to use the Whole Disk recovery iso file to create a CD and then boot from it and try to decrypt the machine. Please find the instruction and the ISO file in the link below:

http://www.symantec.com/business/support/index?page=content&id=TECH211494

After you've decrypted the machine, please check if your BIOS is running in UEFI mode.

Best Regards,

Bipin

Samir-Ahmed's picture

I am having Dell vostro 64 bit. Decrypting can be done but what is the solution

dcats's picture

Hi Samir,

Please try with the  10.3.2 which is the latest release of Symantec Encryption Desktop (SED).
Symantec Encryption Desktop 10.3.2 compatibility with Microsoft Windows 8/8.1 - TECH203071

Check also Symantec Encryption Desktop 10.3.2 for Windows Release Notes - DOC7053.
--- snip ---
To encrypt systems booting in UEFI mode, the following additional requirements must be met:

  • System must be certified for Microsoft Windows 8/8.1 64-bit or Microsoft Windows 7 64-bit
  • UEFI firmware must allow other programs or UEFI applications to execute while booting
  • Boot drive must be partitioned in GPT with only one EFI system partition on the same physical disk
  • Boot drive must not be configured with RAID or Logical Volume Managers (LVM)
  • (...)

--- snip ---

Rgs,
dcats