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PGP Transfer of License to New Machine

Created: 14 Jan 2013 • Updated: 15 Jan 2013 | 6 comments
This issue has been solved. See solution.

Hello, Folks.  I have a problem with PGP Whole Disk Encryption.  The program works great.  The problem is that I need to move the license to a new machine.  When I loaded the PGP program on the new machine and tried to use my license from the old machine, the program said, "Sorry. You have already used this license."  Uh, right.  I knew that.  But now that old machine is going to go away and I need to run the program on the new machine.  There has to be an easy way to do this.  I really miss PGP.  When I tried to contact Symantec, I talked to two different people who were just completely useless.  Their attitude was, "Please, Go Away," and the first just gave me a different number to call while the second hung up on me.  I knew this was going to happen when Symantec bought PGP.  They are all "Love-ee Dove-ee" when the annual renewal fee comes due.  They call me ahead of time to remind me to pay them their stinkin' $30.  But when I have a problem, they are absolutely useless!  We switched over to McAfee years ago because of the same treatment with our Norton Anti-Virus.  Is there any other program like PGP available that has nothing to do with Symantec? 

Thank you in advance for any and all information!  

 

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dfinkelstein's picture

What version of PGP are you running?

Did you simply copy the entire installtion over?  Or did you attempt re-license, and as part of re-licensing you got some error?  What you describe ("You have already used this license") is not one that I believe you should get in the event of a re-license.  Can you provide more details?

Thanks.

 

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David Finkelstein

Symantec R&D

I_HATE_SYMANTEC's picture

Thank you very much for your prompt reply.  The old machine is running version 10.  (I must have upgraded but I do not remember doing so.)  What I did was use the setup program that I copied from the old machine.  That version is 9.8.  I do not know what re-licensing means.  During the installation on the new machine, when it asked for my license, I entered the license number I received when I purchased the propram in 2008 from PGP.  I am not at the machine right now.  When I get to the machine, I will try to re-enter the license and copy down the exact response I received.

Perhaps you could point me to a document that describes the process over transfering the license?  I am not the most technically adroit individual but I can read and write English.  (Uh, usually...)

Again, thank you very much for your help and your prompt reply.

dfinkelstein's picture

Hi,

If your old machine was running version 10, I would suggest you try running that on your new machine also.

By "re-license" I meant, did you actually attempt to enter a new license?  It wasn't clear to me if you siimply copied over the old installation -- your binaries, configuration files, etc. -- or if you did a re-install.

There isn't a document that I know of that describes a process for transferring the license.  When you get the specific error, please post it here.  Thanks.

 

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David Finkelstein

Symantec R&D

SOLUTION
I_HATE_SYMANTEC's picture

Dear DFinkelstein,

Hurray!  Hurray!  That did it.  I downloaded the latest version from your web site.  (Uh, I know my handle is a bit provocative and I do need to change it but your web site is really confusing...and I was not being treated well by the phone employees when I created the handle.)  The newest version accepted the license number.  Yippee!  Yippee!  The new machine is now encrypted, the data has been moved, and the hard drive on the old machine has already been run through several times with an electric drill.

From now on, I am using this forum for questions.  (Uh, that is, if I can remember how to find it and my username and my password and ...)

Many, Many Thanks, DFinkelstein!

Yours,

Frank Paiano

San Diego, California

I_HATE_SYMANTEC's picture

P.S. Regarding copying over the old installation a la binary transfer in Linux, I may be dumb but I am not that dumb.  Long ago, I learned that Windows is so incestuous with its programs that you must re-install from the beginning or the organic matter will hit the ventilating device.  (I would just love to find the nerd who thought up the Registry and slap his silly face!)  Thanks, again!

 

dfinkelstein's picture

You're welcome, I'm glad it is working for you.  And I was actually somewhat surprised, actually, that "I_HATE_SYMANTEC" was still available as a name :-)

 

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David Finkelstein

Symantec R&D