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PGP univ server not supporting encoding of attachments

Created: 14 Nov 2011 | 2 comments

i have Vmware running all servers are Vms.. BES/ exchange/ univ server etc -- all working fine.. pgp encrypts fine everything is blackberry working well

now i have the need to take a excel file off desktop - encrypt this file with pgp desktop and i want to send the file thru the blackberry to another blackberry -

when i try to send the file from the memory card on the device i get "secure encoding is not supported" i have checked the BES IT policy and its not blocking attachments so i think it must be within the univ server settings.

i find the new symantec support so confusing-- the old one at support.pgp.com i was used to..

if someone could tell me what i need to change to allow attachments on blackberry with univ server that is it!

Comments 2 CommentsJump to latest comment

cartel's picture

i determined that there must be a setting to change to another PGP user on blackberry - i can send the attachment in "plain text" to a  non pgp user - and they receive it fine but when i try to send the same email to a pgp user i get the error..

so my univ server must have a setting that is forcing encryption to handheld users if they are on pgp.. i just need to know how to change that one setting to allow the user to override it to plain text and the server will allow it

Tom Mc's picture

I'm not sure this Knowledge Base Article is relevent, but want to menton it just in case it might be of help.

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