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  • 1.  PGP Universal Question - Passphrase

    Posted Feb 24, 2015 04:10 PM

    Hello!

    I understand there is a feature that is allowable on PGP Universal that allows users to reset their own passphrases.  We have not historically used that feature, but I wanted to get some more details about it. 

    The description of the feature is as follows:

    "Allow users to reset their passphrase by email - This allows external users the ability to reset their PGP Universal Web Messenger passphrases by email. This option creates a link on the PGP Web Messenger Login page."

    Can you please give me a little more details about what happens when someone requests to reset their passphrase with this feature enabled?  Is there a security question that is asked, or what happens when this is done?

    I appreciate any assistance you can provide.

    Thanks!

    Kristen



  • 2.  RE: PGP Universal Question - Passphrase

    Posted Feb 25, 2015 04:24 AM

    This is the steps involved with the link:

    1. Clicking the link will ask for the email address of the Web Messenger user.
    2. Entering your email address will then cause the SEMS to ping an email to the registered email address with a passphrase reset link (similar to that generated for new Web Messenger users),
    3. that will then direct them to a page where it will ask them to pick a new passphrase.

    Is this what you were after?  Note: this affect Web Messenger users only.