Just wanted to update this case and close it. I ended up opening a case for this issue. So this problem turned out to be a two part problem. We had errors for SMS and errors for DLP. Below is the final fix to the problems. Hope this helps to anyone that had the similar problems.
SMS fix:
Based on Symantec's advice we need to add the <SMS> lines below between the </linux-client-list> and <group-key> tags on this pref.xml file.
<sms>
<enabled>false</enabled>
<gateway-provider>
<name>Wire2Air</name>
<server-url>http://smsapi.wire2air.com/smsadmin/submitsm.aspx</server-url>
<version>2.0</version>
<user-id></user-id>
<password></password>
<vas-id>1195</vas-id>
<profile-id>2</profile-id>
<from>49474</from>
</gateway-provider>
</sms>
Then we need to restart the tomcat service and the httpd service by using the following commands:
pgpsysconf –restart tomcat
pgpsysconf –restart httpd
Symantec said there would be no downtime so we can restart these services at anytime. This resolved our SMS errors.
DLP Fix:
Symantec suggested checking the file prefs.xml.rpmnew or prefs.xml.save. One of those files most probably prefs.xml.rpmnew is going to have a dlp section <dlp>...</dlp>
If not here is what we need.
<dlp>
<enable-gwe-dlp-integration>false</enable-gwe-dlp-integration>
<dlp-ira-server-ip></dlp-ira-server-ip>
<dlp-ira-user-id></dlp-ira-user-id>
<dlp-ira-password></dlp-ira-password>
<dlp-ira-incident-update-interval>5</dlp-ira-incident-update-interval>
<dlp-ira-incident-update-batch-size>1000</dlp-ira-incident-update-batch-size>
<dlp-ira-endpoint-address>https://$DLP_HOSTNAME/ProtectManager/services/remediation</dlp-ira-endpoint-address>
<dlp-ira-connection-timeout>60</dlp-ira-connection-timeout>
<dlp-ira-read-timeout>600</dlp-ira-read-timeout>
<dlp-ira-write-timeout>600</dlp-ira-write-timeout>
<dlp-ira-max-retry-wait>24</dlp-ira-max-retry-wait>
</dlp>
We just need to paste the whole dlp section between </proxy> and <cluster> on the pref.xml file
Restart universal server using the following command:
pgpsysconf --restart –pgpuniversal
This had to be done after hours since there was a possibility for slight downtime in accessing encrypted data and or any new enrollments.
Hope this information helps someone. Thanks guys for chiming in!