Video Screencast Help

PGP Universal Web Messenger Password Resets

Created: 21 Nov 2011 | 2 comments

Good Afternoon,

I am having issues with external users changing their passphrase on PGP Universal Web Messenger V3.1.2.

When the external user selects the option to reset their passphrase, they get the email.

Where the run into problems, is if they do not follow the Strong Passphrase requirements. If they do not key it in correctly the first time, they will receive a notice telling them what to correct. If they try a second time, and it does not meet the requirements, they receive the following error:

"The Message Could Not Be Sent

An Error Has Occured

Unable to recover password"

At this time, they have to go back to the main login page and request to reset a lost passphrase again.

Is there any way to prevent this from failing after the first attempt at a reset?

Any help would be appreciated.

Thanks,

Comments 2 CommentsJump to latest comment

Julian_M's picture

I think this is the normal behaviour; password reset is requested, sent, but user is not finishing the password reset process ( due to Strong Passphrase requirements), so password reset has to be requested again.

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Chetan D's picture

Yes, Julian is correct and although there is another option where Administrator can reset the password for the user and send it to the user.

If/when you consider your issue resolved, please click Mark As Solution on the post that best provided the solution.

 

Thanks,

Chetan.