Video Screencast Help

PGP upgrade

Created: 17 Oct 2012 | 6 comments
bec3's picture

Dears,

we have upgraded our pgp universal server to 10.2, but the client didn't get any notification that there is an upgrade available, however i have checked the box of notify users of available upgrades.

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Ashish-Sharma's picture

HI,

Check this artical may be help

HOW TO: Update PGP Desktop for Windows in a managed environment

http://www.symantec.com/business/support/index?page=content&id=TECH149238

Thanks In Advance

Ashish Sharma

 

 

bec3's picture

as per the document it says that:" Note: If you are using PGP Desktop in a PGP Universal Server-managed environment, this option may be required. PGP Desktop then searches for updates on its associated PGP Universal Server."

however nothing happened, the client didnt get the updates from the unviersal sever

vaibhav_jain1's picture

1. Uncheck the 'Notify prompt',

2. Update policy on client

3. Check the 'Notify prompt',

4. Update policy on client

This works for me.Now you should get the upgrade prompt.

bec3's picture

I cant click on update policy it is grayed

PGP_Ben's picture

What version of PGP Universal Server and build number did you upgrade to?

If/when you consider your issue resolved, please click Mark As Solution on the most helpful response.

bec3's picture

PGP universal server 3.2 mp4