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PGP, version 10, is trying to install "missing components" at system start

Created: 09 Apr 2013 | 9 comments

I have been using PGP, version 10, without trouble for a long period of time, I only use it for encrypting files. For some weeks now, on each system start, PGP tries to install "missing components" on each system start but doesn't find the missing files. Un-installing the program and re-installing only stops this nagging behavior for one or two system starts, then it comes up again. No tweaking tools were used in the meantime. What's the cause for this behavior?

If I can't get rid of this behavior, I would be willing do download a free version that should be around somewhere - I only haven't found it so far. What's the direct/working link to that version?

Downloading "Symantec Encryption Desktop Corporate – Trialware" from https://www4.symantec.com/Vrt/vrtcontroller ends up in a message that asks for a "Reference Code" that I of course don't have. Nagging...!

Any professionals out there can shed some light onto this weird situation? Thanks in advance.

Comments 9 CommentsJump to latest comment

Tom Mc's picture

It might help if you give an exact quote of the error message.

This link may help with the Trial download.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

Search the Knowledge Base &

simy's picture

The error message comes in German, I translated the main part of it.

I finally found a download possibility for a trial version. This one works now. Un-installing the old version however left a lot of trash behind. Could you please let me know where I can download the un-install tool for PGP that is reccommended by Symantec?

Tom Mc's picture

It sounds like you want to do a manual removal.  One of the following Knowledge Base Articles should be of help. 

http://www.symantec.com/docs/TECH149057

http://www.symantec.com/docs/HOWTO59079

http://www.symantec.com/docs/HOWTO59076

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

Search the Knowledge Base &

simy's picture

Well, that's a script and a movie for un-installing PGP. But I heard in another forum that there is a special tool provided by Symentec that removes all rubbish from an earlier PGP install. That's what I'm actually after. If there is nothing like that, I do as you suggested. Thanks for that. I'll report later again.

simy's picture

I just saw that the script is for iOS. I'm however on Windows. Is there something similar for this OS?

Or is this a reliable solution: http://www.how-to-uninstall-program.com/uninstalle... ?

simy's picture

Two addtional comments just disappeared...

The script is for Mac, I'm however on Windows. Is there something similar for this OS?

Can't I post links here? I was asking about a solution that I found on another web site.

Tom Mc's picture

I'm seeing three posts by you since my post.  I hope no one deleted your posts without explanation.  What might possibly have happened is that the forum has an automated screening of posts for inappropriate content.  When a suspect post is found, it is automatically blocked until reviewed and approved by a forum admin.  If this is what happened, it looks like the approval has already happened. 

I am not aware of their being such a tool as you desire.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

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Tom Mc's picture

I just followed that link on my personal computer.  The link might have been the problem with your post.  McAfee Site Advisor gave me this warning:

Whoa!

Are you sure you want to go there?

http://www.how-to-uninstall-program.com/uninstalle... may be risky to visit.

Why were you redirected to this page?

  • When we visited this site, we found it exhibited one or more risky behaviors.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

Search the Knowledge Base &

simy's picture

Thanks for that profound explanation, thanks for forwarding the warning.

After executing every step of those un-install explanations, there were still plenty of leftovers of the old installation on my machine - in C:\ as well as in the registry. I installed the trial anyway. It's again installing "missing components" after each system start. I now definitely get rid of that scrappy software. Too bad to make such a bad experience. I remember the days when PGP was an open source project and therefore free. And working without the slightest trouble. Good bye PGP!