Around 2012 I created a virtual disk to store any sort of personal or business related documents on my computer that I wanted to keep secure. (2012 was the year I started working out of the US in a country where the government attempts to access people's personal files.) Originally I had the disk on a Windows 7 laptop. Summer 2014 I bought a Windows 8.1 laptop and transferred the virtual disk to the new laptop, reinstalled PGP Desktop, and everything has worked fine since then. I updated to Windows 10 a few months back, and the virtual disk continued working as normal. I never do anything with the PGP Desktop UI program--I just double click on my virtual disk, enter the password, and go from there. Every couple months I backup my computer on an external hard drive, and all I do is unmount the disk and drag it over to the external hard drive so that it creates a copy.
Yesterday I attempted to open the virtual disk by double clicking it, and I got the message <PGP Disk Mount failed because: "item not not found."> I tried mounting it through PGP Desktop program, and I got the same message.
I spent a bunch of time on Symantic Connect, and the relevant posts seem to be:
https://www-secure.symantec.com/connect/forums/sudden-pgp-disk-mount-failed-because-item-not-found-error-encryption-desktop
https://www-secure.symantec.com/connect/forums/inaccessible-pgd-disks-another-system
https://www-secure.symantec.com/connect/forums/pgp-disk-mount-failed-because-item-not-found
Everything in these posts related to "keys" and "keychains," and I confess that I so rarely use the nuts and bolts of the program that I didn't follow these discussions at all. All I do is enter the password when I double click on the virtual disk, and it's never had a problem. I went to the "PGP Keys" part of the program, and there isn't anything listed under "All Keys," "pubring," or "My Private Keys."
I haven't done anything to my laptop in the last couple days--no disk scanning or defragging, no deleting files, no installing new programs. There's always the odd chance that Windows automatically updated itself in the past few days, but I don't know if that's the case.
Like I said, all my personal files, company financial files, etc. are all on this virtual disk, and I really need access to it. Please provide me with some easily understandable advice on where to get started on fixing this.
If it's helpful, here's the log from the past seven days: ("Yesterday" is when the problem first happened)
7 days ago:
07:30:26 PGP Info Initiating daily maintenance procedures
07:30:26 ----- PGP Desktop continuing -----
07:30:26 PGP Desktop 10.2.1 (Build 4461) (4461)
07:30:26 Today's date is Saturday, November 21, 2015
12:51:23 ----- PGP Desktop started -----
12:51:23 PGP Desktop 10.2.1 (Build 4461) (4461)
12:51:23 Today's date is Saturday, November 21, 2015
12:51:23 PGP Info Setting logging level to: normal
12:51:23 Email Info Email proxying is enabled and active
12:51:26 PGP Info Initiating daily maintenance procedures
12:51:30 PGP Info Keyserver synchronization: updating key 'PGP Global Directory Verification Key' (deleted because I think personal)
12:51:30 PGP Info Keyserver synchronization: enabling key 'PGP Global Directory Verification Key' (deleted because I think personal)
12:52:50 Disk Info C:\Users\David\Documents\PGP Disk1.pgd is mounted at F:\
12:53:59 Email Error Cannot proxy process 9124 due to insufficient privileges. Process may be a service.
6 days ago:
07:10:13 PGP Info Initiating daily maintenance procedures
07:10:13 ----- PGP Desktop continuing -----
07:10:13 PGP Desktop 10.2.1 (Build 4461) (4461)
07:10:13 Today's date is Sunday, November 22, 2015
07:10:44 PGP Info Keyserver synchronization: disabling key 'PGP Global Directory Verification Key' (deleted because I think personal)
5 days ago:
06:42:54 PGP Info Initiating daily maintenance procedures
06:42:54 ----- PGP Desktop continuing -----
06:42:54 PGP Desktop 10.2.1 (Build 4461) (4461)
06:42:54 Today's date is Monday, November 23, 2015
4 days ago:
09:03:09 PGP Info Initiating daily maintenance procedures
09:03:09 ----- PGP Desktop continuing -----
09:03:09 PGP Desktop 10.2.1 (Build 4461) (4461)
09:03:09 Today's date is Tuesday, November 24, 2015
09:03:36 PGP Info Keyserver synchronization: updating key 'PGP Global Directory Verification Key' (deleted because I think personal)
09:03:36 PGP Info Keyserver synchronization: enabling key 'PGP Global Directory Verification Key' (deleted because I think personal)
3 days ago:
07:38:43 PGP Info Initiating daily maintenance procedures
07:38:44 ----- PGP Desktop continuing -----
07:38:44 PGP Desktop 10.2.1 (Build 4461) (4461)
07:38:44 Today's date is Wednesday, November 25, 2015
13:31:49 ----- PGP Desktop started -----
13:31:49 PGP Desktop 10.2.1 (Build 4461) (4461)
13:31:49 Today's date is Wednesday, November 25, 2015
13:31:49 PGP Info Setting logging level to: normal
13:31:49 Email Info Email proxying is enabled and active
13:31:52 PGP Info Initiating daily maintenance procedures
13:34:28 Email Error Cannot proxy process 7508 due to insufficient privileges. Process may be a service.
13:58:34 ----- PGP Desktop started -----
13:58:34 PGP Desktop 10.2.1 (Build 4461) (4461)
13:58:34 Today's date is Wednesday, November 25, 2015
13:58:35 PGP Info Setting logging level to: normal
13:58:35 Email Info Email proxying is enabled and active
13:58:38 PGP Info Initiating daily maintenance procedures
14:01:07 Email Error Cannot proxy process 5756 due to insufficient privileges. Process may be a service.
2 days ago:
06:36:51 PGP Info Initiating daily maintenance procedures
06:36:51 ----- PGP Desktop continuing -----
06:36:51 PGP Desktop 10.2.1 (Build 4461) (4461)
06:36:51 Today's date is Thursday, November 26, 2015
Yesterday:
06:07:08 PGP Info Initiating daily maintenance procedures
06:07:08 ----- PGP Desktop continuing -----
06:07:08 PGP Desktop 10.2.1 (Build 4461) (4461)
06:07:08 Today's date is Friday, November 27, 2015
15:09:57 ----- PGP Desktop started -----
15:09:57 PGP Desktop 10.2.1 (Build 4461) (4461)
15:09:57 Today's date is Friday, November 27, 2015
15:09:58 PGP Info Setting logging level to: normal
15:09:58 Email Info Email proxying is enabled and active
15:10:02 PGP Info Initiating daily maintenance procedures
15:12:34 Email Error Cannot proxy process 7968 due to insufficient privileges. Process may be a service.
Today:
06:41:52 PGP Info Initiating daily maintenance procedures
06:41:54 ----- PGP Desktop continuing -----
06:41:54 PGP Desktop 10.2.1 (Build 4461) (4461)
06:41:54 Today's date is Saturday, November 28, 2015
13:14:52 ----- PGP Desktop started -----
13:14:52 PGP Desktop 10.2.1 (Build 4461) (4461)
13:14:52 Today's date is Saturday, November 28, 2015
13:14:52 PGP Info Setting logging level to: normal
13:14:52 Email Info Email proxying is enabled and active
13:14:55 PGP Info Initiating daily maintenance procedures
13:16:19 Email Error Cannot proxy process 4708 due to insufficient privileges. Process may be a service.
13:43:56 PGP Info Setting logging level to: verbose
13:44:02 PGP Info Setting logging level to: normal
14:12:45 PGP Info Setting logging level to: verbose
14:32:35 PGP Info Setting logging level to: normal
14:35:31 PGP Info Setting logging level to: verbose