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PGP WDE 10.2.1 stuck at 100%, methods previously found don't work

Created: 11 May 2013 • Updated: 20 May 2013 | 6 comments
This issue has been solved. See solution.

I am getting the same problem as in thread https://www-secure.symantec.com/connect/forums/pgp...

Initially, I decrypted my entire drive. Then, after the decryption process completed successfully, I rebooted my sistem. Later, I started again encryption of my drive, only without specifying any kind of external token (only my Windows account and passphrase), and it just got stuck at 100%.

Another similar thread, linked here, suggested running pgpwde from the command line under Windows's Safe Mode. I did, and even though pgpwde reports "Request sent to Resume encrypt or decrypt was successful", it didn't work, encryption is still stuck at 100%. Stopping and then resuming encryption didn't work.

Running "pgpwde --status --disk 0" yields the following:

C:\Program Files (x86)\PGP Corporation\PGP Desktop>pgpwde --status --disk 0
Disk 0 is instrumented by bootguard.
  Encryption process interrupted by user request
  Current key is valid.
Whole disk encrypted
  Total sectors: 625137538 highwatermark: 625137536 reserved start sectors: 2
Request sent to Disk status was successful

Running "pgpwde --list-users --disk 0" yields the following:

C:\Program Files (x86)\PGP Corporation\PGP Desktop>pgpwde --list-users --disk 0
Total of 1 user:
  User  1: Name: Administrator Type: Symmetric A: S
System Record Information:
      Disk UUID: cb4880de-d9b2-4de5-a102-51e7aab56156
     Group UUID: cb4880de-d9b2-4de5-a102-51e7aab56156
Attribute Information:
  S = SSO, O = Offloaded, L = Locked out, A = Anti Theft, M = Managed Admin
  LSR = Local Self Recovery Available
Request sent to List users on disk was successful

Attached is a screenshot of the error:

Capture4.PNG

Operating Systems:

Comments 6 CommentsJump to latest comment

skvrnitý's picture

Just tried rebooting, the PGP boot screen shows my drive as 100% encrypted. Since this is a laptop and therefore it is unlikely that I will add another hard drive in the future, is it possible to ignore this for the time being?

Arif.Khan's picture

After system reboot, if it is still showing as "Encryption process interrupted by user request" try resume command to finish the encyption process.

 

pgpwde --resume --disk 0 --passphrase "diskpassword"

 

 

Arif

Please mark posts as solutions if that helps you resolve the issue.

skvrnitý's picture

Just tried, it didn't work.

This is the output I get, with pgpwde --status being run immediately after pgpwde --resume:

C:\Program Files (x86)\PGP Corporation\PGP Desktop>pgpwde --resume --disk 0 --passphrase <REDACTED>
Request sent to Resume encrypt or decrypt was successful

C:\Program Files (x86)\PGP Corporation\PGP Desktop>pgpwde --status
Disk 0 is instrumented by bootguard.
  Encryption process interrupted by user request
  Current key is valid.
Whole disk encrypted
  Total sectors: 625137538 highwatermark: 625137536 reserved start sectors: 2
Request sent to Disk status was successful
Alex_CST's picture

 

 Total sectors: 625137538 highwatermark: 625137536 reserved start sectors: 2

 

This means that its fully encrypted - maybe use the command line to start decryption, pause, and re-encrypt.  That might sort it out

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PGP_Ben's picture

I have seen this problem reported a few times by customers lately. I wonder if it's a known issue. At any rate, if the drive shows 

Total sectors: 625137538 highwatermark: 625137536 reserved start sectors: 2

 

As Alex_CST said, this means it's encrypted all the way. Since the total sectors minus 2 (for the start sectors not encrypted) is 625137536. So it's 100% done. I think it's just a glitch in the UI.  I will check and see if there is an defect logged on this issue and if not report one just so that we can look at fixing this UI issue.

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SOLUTION
Kevin WCS's picture

Hi Skvrnity,

I encountered this problem before. 

What I did was to stop the encryption process, pgpwde --stop --disk 0 --passphrase "diskpassword".

Follow by, pgpwde --resume --disk 0 --passphrase "diskpassword".

It's working for me that I'm able to see the padlock.