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PGP WDE and chkdsk

Created: 27 Dec 2012 • Updated: 04 Jan 2013 | 6 comments
Gregoo's picture
This issue has been solved. See solution.

 

Hi,
I have question about chkdsk and WDE. I looking solution how I can check disk without decrypt disk. When I close computer and Windows unexpected shutdown after WDE authorization I had - repair Windows and when I choosed this option I can use command prompt to check disk but console can't see the disk. 
 
Please for advice about how to resolve problems when I must use chkdsk. 
 
Thanks and regards.

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Tom Mc's picture

Although not quite your situation, you may find this Knowledge Base Article informative. 

Chkdsk can be used safely on an WDE encrypted disk.  If it is not running, it suggests a problem with Windows that needs correction.  From what you are reporting, I would be concerned that the repair Windows operation may be causing difficulty for you.  I would decrypt the disk before attempting further Windows repair; being hesitant to do anything that may make the problem worse, and perhaps no longer being able to decrypt.

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Gregoo's picture

Thank you for your reply. I understand that when I want to repair windows I must decrypt disk?

Tom Mc's picture

The big concern is that you must not do any change to the MBR when the disk is encrypted.  Ben's response to another thread will probably be helpful on this question. 

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SOLUTION
Tom Mc's picture

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PGP_Ben's picture

Checkdisk does normally run on an encrypted disk. But we saw a problem on PGP Desktop 10.1.2 on windows XP where it wouldn't run correctly. This was resolved with PGP Desktop 10.2. Not sure if that is the case here or not as well?

If you want to repair windows, you either need to decrypt the disk first. Or elsee use a windows PE recovery CD with the customization to add PGPWDE tools, we have a kb with instructions on how to create one of those. Then use the Windows PE recovery cd to do repairs on the encrypted disk. It won't have some ofthe same recovery tools as what comes on the OS intall discs though.

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